Future Stores Miami

February 07 - 09, 2017

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Maximizing Your In-Store Experience Strategy

Tuesday, February 7, 2017

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7:40 AM Registration And Networking Breakfast - Innovation Lab Kick Off

Welcome to the kick of off the Future Stores Innovation Lab, which will serve as your “home base” for next two days. This is where you’ll enjoy bottomless coffee, soft drinks, cocktails and snacks; learn about the latest retail technology; and catch up with colleagues and peers!

8:30 AM Welcome Address

Kristin Schoenstein, Program Director, Future Stores

 Kristin Schoenstein
Kristin Schoenstein
Program Director
Future Stores

8:35 AM Audience Ice Breaker Activity

8:45 AM Opening Remarks By The Conference Chair

Mike Tippets, Vice President Of Media Services And Solutions, Hughes Network Systems, LLC

 Mike Tippets
Mike Tippets
Vice President Of Media Services And Solutions
Hughes Network Systems, LLC
Mike Tippets is vice president of the Hughes Global Media Group, a product and solution division of Hughes. Mr. Tippets assumed this position in January of 2010 and in this capacity he is responsible for the development of managed services, software applications and other solutions based on Hughes digital media products and technologies.
Pre
...[Read More]

9:00 AM Keynote: Innovation Labs—The Importance Of Designating A Testing Ground For Your Stores

Scott Emmons, Director and Founder, Innovation Lab, Neiman Marcus

Innovative labs are popping up everywhere as retailers realize that investing in these tech hubs helps them continuously and rapidly test new technology and formats. Hear from Scott Emmons, the creator of the Neiman Marcus iLab and learn more about how they research, test and pilot innovative technologies for luxury retail. Explore:
•         The inner workings of an innovation lab  and ideas for how to form or improve upon your own lab
•         What to avoid if you’re just getting your feet wet with a lab concept
•         Examples of what you can test and develop in this flexible environment


 Scott Emmons
Scott Emmons
Director and Founder, Innovation Lab
Neiman Marcus
Scott Emmons is focused on innovation for the Neiman Marcus Group (NMG). He founded and built the NMG innovation lab (iLab) and is responsible for leading the organization in evaluating, designing, testing and piloting cutting-edge technologies and applications for luxury retail. Scott is also working on BYOD initiatives, Wi-Fi/LAN/WAN infrastructu ...[Read More]

9:25 AM Keynote Case Study Revolution: Saving the Sale: Driving Associate Adoption And Incremental Sales Of Omni-channel Programs In Stores

Dave Brewer, VP, Store Operations, Belk

Hear about Belk’s successes and pain points on the road to driving in store incremental sales from omni-channel; while engaging associate teams and their adoption to this new reality of selling.

Audience Takeaways:
•    Change Management: Successes and opportunities on the road to associate adoption of omni-channel
•    store programs
•    Never underestimate the importance of sales credit! Associates, Managers, Stores, Corporate teams, etc…
•    The importance of inventory exposure, fulfillment networks, and store technology to drive in-store sales

 Dave Brewer
Dave Brewer
VP, Store Operations
Belk
Dave Brewer, VP Omnichannel/Store for Belk. As part of the Belk team, Dave has been with Belk for 28 years. In his current role, Dave is a key member of the Omnichannel leadership team, bringing a stores perspective to complement the digital and technology leaders already engaged in the effort.  He has been a part of cross functional Omnichannel in ...[Read More]

9:55 AM Keynote: Unbox Retail With An Open, Modular Platform

Ken Konkel, CTO, iQmetrix

Marty Yaskowich, VP of Retail Customer Development, iQmetrix

Are siloed databases and poorly integrated systems slowing your business growth?
You're not alone. Retailers are looking to deliver end-to-end omnichannel experiences, but continue to be boxed in by legacy architecture that places roadblocks in the way of adding the required functionality.  This session covers four best practices to ensure system optimization:

•    Connect systems with a centralized data platform;
•    Increase content flexibility in the cloud;
•    Save money using less costly open APIs; and
•    Access a full range of analytics with comprehensive dashboards.

Discover how to start removing these roadblocks by tapping into four best practices.
 Ken Konkel
Ken Konkel
CTO
iQmetrix
Ken has been with iQmetrix since 2008, working in product development for the company’s innovative retail solutions. Today, Ken leads development across iQmetrix’s product/platform suite on product build and delivery. He’s passionate about aligning technology with the needs of today’s retailers as well as looking ahead to future trends and new oppo ...[Read More]

Marty Yaskowich
VP of Retail Customer Development
iQmetrix
Marty Yaskowich is the VP of Retail Customer Development at iQmetrix. In a career that spans more than 20 years, Marty was most recently the EVP, Chief Innovation and Growth Officer for advertising agency DDB – leading the digital division, Tribal Worldwide. For more than 11 years, Marty played a key role in pitching to the C-suite of Clorox, Uber, ...[Read More]

10:20 AM Morning Networking And Refreshment Break

11:05 AM Keynote Panel: Fail Fast, Learn Fast: Obtaining A Start Up Mentality To Spark Continuous Innovation

Ryan Broshar, Managing Director, Techstars Retail With Target

Heather Bell, Project Manager, Innovation, American Eagle Outfitters, Inc.

Brenda Kiehnau, Executive Vice President, Innomark

It’s no secret that established retailers can learn a lot from the authentic, more nimble retail startups who are invading the market. How can retailers maintain this “it” factor and really flourish? How can you foster a culture of innovation at your organization and dispel the fears of failure? From this lively discussion, learn how to:
•    Successfully pilot and test new ideas and concepts cost effectively and efficiently
•    Accept your failures as learning experiences and move on quickly
•    Identify major shifts in the retail landscape to capitalize on them at your organization

 Ryan Broshar
Ryan Broshar
Managing Director
Techstars Retail With Target
Ryan Broshar is the Managing Director of Techstars Retail Accelerator in partnership with Target and the Founder and Managing Director of Matchstick Ventures, an early-stage tech VC based in Minneapolis. 
...[Read More]

 Heather Bell
Heather Bell
Project Manager, Innovation
American Eagle Outfitters, Inc.
Heather Bell leads Innovation projects at American Eagle Outfitters, Inc.  Through the innovation incubator, AEO launches and scales new ideas using emerging technologies that both solve customer issues and provide delight. Heather's current programs include AEO's emerging bots program, self-checkout, data science projects to help customers find th ...[Read More]

 Brenda Kiehnau
Brenda Kiehnau
Executive Vice President
Innomark

11:40 AM Case Study: Pop-Up Shops: The Benefits Of Testing New Retail Concepts In An Immersive

Timothy Anaya, Head of Customer Experience, Ministry of Supply

Testing and iterating is in Ministry of Supply’s DNA. By using pop-up shops, they have cemented relationships with existing customers, found new customers and tested their branding and product concepts in a physical space. Attendees will learn:

•    How to develop an effective pop-up strategy for your brand
•    The benefits of a pop-up environment as a testing ground for future store concepts
•    Lessons learned and important considerations before you get started

 Timothy Anaya
Timothy Anaya
Head of Customer Experience
Ministry of Supply
Timothy Anaya is the Head of Customer Experience at Ministry of Supply, a menswear/womenswear brand which designs, creates and sells technically advanced professional clothing.  Infusing technology into fabric development and through advanced manufacturing processes, Ministry of Supply is inventing a new category of clothing: performance profession ...[Read More]

12:05 PM Top Challenge Roundtable Discussions

Using the top challenges submitted by your peers during  our morning ice breaker, these free flow discussions will be your chance to take a deep dive into the specific areas you came to discuss. You will have a chance to participate in two separate 30 minute discussions and tackle two challenges you face in your role head on.

12:40 PM Networking Lunch For All Attendees


1:40 PM Panel Revolution: Defining And Taking Action On In-Store Metrics

Chris Taylor, Chief Executive Officer, Founder, Square Root, Inc.

Megan Feldman, Sr. Director Of Real Estate, Kate Spade & Company

Michael Mire, CRO and Co-Founder, SweetIQ

It’s easy to get bogged down with metrics that don’t really reveal anything insightful about your store’s performance. What’s more, once you have all of the metrics, often times no one is held accountable for them. In this session, find out how you can:
•    Define specific metrics for your organization and weed out what’s not essential
•    Communicate these metrics clearly to internal stakeholders
•    Hold your employees accountable using these KPI’s
•    Tie each metric to a precise action

 Chris Taylor
Chris Taylor
Chief Executive Officer, Founder
Square Root, Inc.
Chris Taylor is founder and CEO of Square Root, where he leads the company’s long-term growth strategy. Passionate about empowering companies to optimize operations and make smarter decisions, Chris founded the company in 2006 with the goal of making business data accessible, understandable and actionable. Under his leadership, Square Root develope ...[Read More]

 Megan Feldman
Megan Feldman
Sr. Director Of Real Estate
Kate Spade & Company
Megan Feldman is the North American Senior Director of Real Estate at Kate Spade & Company.  She joined the Company in May of 2012 and has worked on a significant number of deals to build and underscore the strength of the Kate Spade & Company portfolio. Megan has supported this growth through applying key internal metrics and industry data to driv ...[Read More]

 Michael Mire
Michael Mire
CRO and Co-Founder
SweetIQ
Michael Mire is co-founder and CRO of Montreal-based SweetIQ, a local search marketing platform that converts online search into in-store sales, founded in 2010. He is a born and bred entrepreneur, marketer, public speaker and mentor. He brings to SweetIQ over ten years of experience spearheading marketing operations of several Canadian start-up co ...[Read More]

2:20 PM Group Panel Discussion: Simplifying The In-Store Experience

Brett Friedman, Senior Global Sales and Marketing Vice President, Reflexis

Eric Bass, SVP, Store Operations, Belk

Amy Dasilva, Hr Communications & Systems Specialist, QuickChek

Brett Friedman will discuss the many factors that are increasing complexity for retail stores along with strategies and tools that retailers are using to drive simplicity for store personnel.   Eric Bass of Belk and Amy DaSilva of QuickChek will join Brett to discuss how these retailers are driving simplicity for their store associates. 
 
Learning Objectives:
•    How stores can simplify their operations using intelligent business applications, mobile devices, and stronger analytics
•    How other retailers are improving both customer engagement and associate engagement through their Reflexis partnership
•    How Reflexis can help retailers unify all the disparate systems in the store into one unified dashboard to provide real-time actionable information to store associates

 Brett Friedman
Brett Friedman
Senior Global Sales and Marketing Vice President
Reflexis
Since joining Reflexis in June of 2014, Brett has helped drive record growth for Reflexis.  Brett is a well known technology industry leader who has held senior positions at both public and private software companies including i2 Technologies, SAP, Allegro Development, and Infor. Brett is a graduate of The College of William and Mary in Virginia. ...[Read More]

 Eric Bass
Eric Bass
SVP, Store Operations
Belk

 Amy Dasilva
Amy Dasilva
Hr Communications & Systems Specialist
QuickChek
Amy DaSilva is the HR Communications & Systems Specialist for QuickChek Corporation. She began her career with QuickChek as a part-time Team Member in 2003 in one of their retail stores before moving to the IT Department as a Systems Specialist in 2009 and most recently transitioning to the HR Department. She has been involved in many aspects of th ...[Read More]

2:55 PM Case Study Revolution: Reinventing An Iconic National Retailer

Micheline Davies, VP, Store Design & Merchandising, CanTire

Canadian Tire, Canada’s leading hard goods retailer, celebrates its 95th anniversary this year. With 90% of Canadians living within a 15 minute drive of a store, Canadian Tire is part of the national fabric. Find out how this well established chain is transforming itself beyond traditional bricks and mortar.
Micheline Davies, VP of Store Design and Merchandising, will discuss:
•    How their retail store is evolving to remain the customer’s destination of choice
•    The role technology can play in the store environment
•    How to reimagine traditional retail programs like print flyers and catalogues

 Micheline Davies
Micheline Davies
VP, Store Design & Merchandising
CanTire
A results-driven retail re-inventor with a keen eye for innovative design, Micheline Davies has spent more than a decade helping to shape the vision of the in-store shopping experience for one of Canada’s most iconic brands.    As Vice President, Store Design and Merchandising at Canadian Tire, Micheline has overseen the replacement and remerchandi ...[Read More]

3:25 PM Networking And Refreshment Break In The Innovation Lab


4:10 PM Case Study: What Retail Giants Can Learn From The Little Guys: 7 Key Success Factors

Phil Amandola, VP, Retail, Kenneth Cole

It’s been a tough couple of years for retail, but there are clear winners who are outperforming others in the market by leaps and bounds. What are their secrets to success? Phil Amandola, VP, Retail at Kenneth Cole will highlight 7 key features of winning retailers from evoking shopper curiosity to sustaining associate excitement and education. Attendees will learn:
•    Key reasons why retail giants are failing
•    How to maintain personal connections, community and customer interaction at scale
•    Ideas for creating authentic experiences that keep your customers coming back
 Phil Amandola
Phil Amandola
VP, Retail
Kenneth Cole
Phil is currently the VP of Retail for Kenneth Cole Productions. Phil originally joined Kenneth Cole in 2003 and was with the brand for 9 years. Phil left Kenneth Cole for three years and joined Tory Burch as Regional Manager to support the exponential growth of that brand. Phil returned to Kenneth Cole in 2014 as the VP of Retail. Prior to 2003 Ph ...[Read More]

4:30 PM Fireside Chat: Elevating The In-Store Experience—2017 Priorities

Amber Gadsby, Digital Marketing Director, Domino’s Pizza

Jeff Fisher, Vice President, Retail, Nickelodeon Stores, Entertainment Retail Enterprises, LLC

Two retail veterans join each other on stage to discuss their specific priorities for 2017. Find out where they are focusing their time and investments for the year with insights around:
•    In-store technology roll-outs
•    Business intelligence and analytics
•    Omni-channel  integration
•    Customer  and associate experience
•    Store design and immersive environments

 Amber Gadsby
Amber Gadsby
Digital Marketing Director
Domino’s Pizza
Amber Gadsby’s experience includes nearly 20 years of digital marketing, e-commerce, new product marketing and product management.  In her current role as Director of Digital Retail Experiences, she is responsible for managing Domino’s digital innovation strategies for consumer and employee experiences including focus on iOT, kiosks, beacons, and m ...[Read More]

 Jeff Fisher
Jeff Fisher
Vice President, Retail, Nickelodeon Stores
Entertainment Retail Enterprises, LLC
Jeff’s passion is the world of retail. Not because he likes to shop (which he does), but because he has a gift for telling stories with space. A brand story. A product story. A customer story. He weaves a tale in three dimensions.

Jeff recently joined Entertainment Retail Enterprises, LLC, a private label supplier and licensee for so
...[Read More]

5:00 PM “Miami Nights” Networking And Cocktail Reception In The Innovation Lab

Kick off Future Stores in fabulous style with a Miami Nights reception featuring mojitos and other local specialties. There’s no better way to network and relax after a busy day, so grab a drink…or two!

6:00 PM Conclusion of Day One











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