Future Stores Miami

February 07 - 09, 2017

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Customer and Employee Experience & Engagement

Thursday, February 9, 2017

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7:50 AM Continental Breakfast In the Innovation Lab and Site Tour Registration

8:40 AM Welcome Remarks

Kristin Schoenstein, Program Director, Future Stores

 Kristin Schoenstein
Kristin Schoenstein
Program Director
Future Stores

8:45 AM Chairperson’s Opening Address

Mike Tippets, Vice President Of Media Services And Solutions, Hughes Network Systems, LLC

 Mike Tippets
Mike Tippets
Vice President Of Media Services And Solutions
Hughes Network Systems, LLC
Mike Tippets is vice president of the Hughes Global Media Group, a product and solution division of Hughes. Mr. Tippets assumed this position in January of 2010 and in this capacity he is responsible for the development of managed services, software applications and other solutions based on Hughes digital media products and technologies.
...[Read More]

9:00 AM Retailer Interview By Media Publication: How to Use Technology to Personalize the In-Store Experience

Alison Medina, Executive Editor, Design:Retail

Eslam Khalil, Senior Manager, Store and Visual Design, Samsung 837 Store, Samsung Electronics America

In this fast-paced interview, hear how one major retailer interprets in-store engagement trends and innovations for his brand, including some of the following:
•    In-store interactions to enhance customer engagement
•    How social e-commerce is reviving brick and mortar
•    The future of experience design (augmented/virtual reality, biometrics, chatbots, etc.)

 Alison Medina
Alison Medina
Executive Editor
Alison Embrey Medina is the executive editor of design:retail magazine, a trade publication serving the retail design industry. Through the magazine’s pages, she covers and comments on retail store design, visual merchandising, architecture, marketing and branding, from luxury and specialty to discount and dollar stores. Medina has spoken on store ...[Read More]

Eslam Khalil
Senior Manager, Store and Visual Design
Samsung 837 Store, Samsung Electronics America

9:30 AM Case Study Revolution: The Perry Ellis & Macy's HSQ Renovation Project

Jennifer Stone Williams, VP, Retail Services, Perry Ellis International

Jennifer Stone Williams, VP, Retail Services at Perry Ellis discusses the Perry Ellis criteria in creating a destination department.
Discuss how to:
•    Navigate challenges vendors often face when trying to differentiate themselves and work within Department Store guidelines
•    Features of the destination department:
- Digital technology and tools designed to captivate  shoppers
- Telling the Perry Ellis brand story in a modern, tech-savvy manner
- Results and take-aways
- Future projects

 Jennifer Stone Williams
Jennifer Stone Williams
VP, Retail Services
Perry Ellis International
Jennifer is an energetic and savvy retail professional providing years of proven leadership and success at Perry Ellis International. She has expanded and led the Retail Services Division for Perry Ellis International for 19 years. Her retail coordinator team services department stores in both the US and Canada. She also heads up store planning and ...[Read More]

General Session

10:00 AM Morning Refreshment and Networking Break

Site Tour

Sunglass Hut Site Tour Begins – concludes by 12 PM

Michelle Neal, Director, Operations, Sunglass Hut

 Michelle Neal
Michelle Neal
Director, Operations
Sunglass Hut

10:45 AM Case Study: Experience The Feeling—Creating Memorable Retail Experiences

Patrick Kells, Director of Retail Merchandising, The Coca-Cola Company

Coca-Cola Stores are bringing the brand to life through retail experiences the guests won't soon forget.   Discover Coca-Cola moments like no other.   Making lasting memories by connecting Coke, People and Place.   Culturally interwoven, always evolving - they’re redefining what it means to Share a Coke.  

•         Creating experiences worthy of conversation
•         Telling brand stories in a fun and engaging way
•         Celebrate the brand by co-creating moments with innovators, culturally relevant partners and our customers
•         Designing an immersive space that celebrates our heritage while looking to our future

 Patrick Kells
Patrick Kells
Director of Retail Merchandising
The Coca-Cola Company
Patrick Kells is a successful retail leader with a proven, consistent track record of leading high performance merchandising teams to deliver well designed, best-in-class, quality product and experiential retail environments.

Patrick has a solid retail background with 23 years of progressive leadership positions including operations
...[Read More]

11:05 AM Case Study: Designing Engaging Learning And Development Experiences For Employees

Amy Dasilva, Hr Communications & Systems Specialist, QuickChek

Store associates are the face of your store and your brand. They are the most important tool for establishing human connections and forming relationships that drive customer lifetime value.
That being said, how are you designing learning experiences that will set them up to elevate experiences and feel empowered and inspired? Learn how to:
•    Make sense of learning and development in today’s retail environment
•    Recognize the impact of workplace learning on customer experience
•    Apply new development techniques and formats for a more diversified and impactful training experience
 Amy Dasilva
Amy Dasilva
Hr Communications & Systems Specialist
Amy DaSilva is the HR Communications & Systems Specialist for QuickChek Corporation. She began her career with QuickChek as a part-time Team Member in 2003 in one of their retail stores before moving to the IT Department as a Systems Specialist in 2009 and most recently transitioning to the HR Department. She has been involved in many aspects of th ...[Read More]

11:25 AM Future Stores Toolkit—The Top 5 Lessons Learned

Several members of the speaker faculty will highlight the most important findings from the event so that you leave with a clear list of best practices and strategies to share with your team.

11:40 AM Closing Remarks By The Conference Chair

11:50 AM Networking Lunch For All Attendees

12:50 PM Site Tour Registration and Overview

Join us for the most well-received and exciting part of any Future Stores event: the site tours! You’ll register quickly prior to heading out on the tours. Head out for an afternoon packed with site tours to renowned retailers in the Miami area. This is your chance to see retail innovation in action from some of the world’s most admired brands. Sign up for a tour that interests you and spend the afternoon exploring new in-store trends. (Pre-registration is required for all tours). 

1:30 PM Site Tours Begin

Join us for the most well-received and exciting part of any Future Stores event: the site tours! Spend your afternoon visiting renowned retailers in the Miami area. Choose from a walking tour of Miami’s Design District or head to Nespresso Miami on Lincoln Road. This is your chance to see retail innovation in action. Pre-registration is required.

3:30 PM Conclusion of Future Stores Miami!

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