Future Stores Miami

February 07 - 09, 2017

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

 Deb Friedland
Deb Friedland Managing Director of Planning TPN Retail
Deb is a seasoned planning professional with 20 years of agency experience across multiple disciplines and industries. A fervid trend spotter with passion for understanding the dynamics of commerce through the customer journey, Deb leads TPN's Planning & Perspectives team in researching mindsets, behaviors and the retail landscape, delivering unique insight and strategic direction, facilitating brainstorms and structuring learning agendas tailored to client needs. Even in her downtime, she's people watching and window-shopping — at a runner's pace.

Day Two - Customer-Centric Retail Design & Innovation

12:05 PM Case Study: “Chchch Changes” – How to evolve your in-store experience to deliver what customer’s/shoppers really want

Every retailer knows technology has changed the way people shop – how and when and where – but it’s also changed what customers want and has built high expectations for their in-store shopping experience.  TPN will take you on a trip through the store and share some best practices for introducing new tech, how to deliver on a relevant and unique brand experience that exceeds expectations and continue to make the buy happen.