Future Stores Miami

February 07 - 09, 2017

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

 Stefan T Midford
Stefan T Midford Chief Executive Officer Natural Insight
As President and CEO of Natural Insight, Stefan Midford has over 30 years of experience in information technology, operations, and workforce management. His extensive business background includes leadership roles at major credit, retail and marketing businesses, with assignments at Discover Financial Services, Sears Roebuck & Co., Sears Canada Inc. and Intersections Inc. Mr. Midford’s management experience gives him insight into the strategic challenges facing organizations with specific logistical issues and distributed workforces.

Day Two - Customer-Centric Retail Design & Innovation

11:15 AM Keynote: Optimize Your In-Store Execution to Deliver An Amazing Customer Experience

Delivering an outstanding customer experience that combines fully-stocked shelves, eye-catching displays, and skilled associates who can provide high-quality advice is increasingly important to improve conversion rates in retail.
However, maintaining a consistent level of service across multiple locations can be especially challenging as full-time employees, store-hired “on-demand” workforce and brand employees come and go and execute on various tasks.
Find out how retailers are using new workforce management platforms to:
•    Get a clear overview of operations in retail locations with improved data collection
•    Guarantee exceptional execution to improve conversion rate using surveys
•    Improve employee efficiency to minimize time spent on non-sales related activities
•    Simplify communication to staff and respond quickly to consumer needs
•    Track all staff and third-party activities on-site to improve store efficiency