Future Stores Miami 2018

February 06-February 08, 2018

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Day Three: Transcending Transactions: The Future Of Retail Design

7:45 AM - 8:20 AM Continental Breakfast


Kristin Schoenstein

Event Director
Future Stores 2018

8:25 AM - 8:40 AM Chairperson’s Opening Address

8:40 AM - 9:05 AM Keynote: How IT'SUGAR Drives Traffic & Conversion Through Engagement & Design

Paul Bundonis, President, IT'SUGAR
IT’SUGAR has quickly become the largest specialty candy retailer with over 100 locations in operation by focusing almost exclusively on maximizing consumer point of purchase visit and buying decision making for their discretionary, impulse sweet offerings.

Paul will share how IT’SUGAR does this through:
  • Site selection
  • Store design
  • In-store execution


Paul Bundonis


9:05 AM - 9:25 AM Fireside Chat: The City Furniture In-Store Technology Story: Past, Present & Future

Steve Wilder, CFO and CIO, City Furniture
In an exclusive interview, hear how City Furniture developed in-store mobile apps for our Sales Associates to leverage existing digital ecommerce assets, empowering these associates with content to answer customers’ questions and to provide real time information about City’s and Ashley’s merchandise and delivery scheduling availability. It provides a viable customer relationship platform to better know customers and guests and a secure mobile platform for City Furniture Card finance application processing. Associates can transact from anywhere on the retail floor, all on the iPads each associate carries on their person. They’ve enhanced the customer journey, enriched their sales associates performance and satisfaction and achieved positive financial results for City Furniture (increased “Revenue per Guest”, the product of “Closing Ratio” multiplied by “Average Ticket”).


Steve Wilder

City Furniture

9:25 AM - 9:50 AM Keynote: Great Design Begins With The Human Experience

Paul Blackburn, VP, Concept Design, Construction & Merchandising, L’Occitane en Provence
The retail landscape has transformed rapidly and retailers must recalibrate to survive. How can you create a physical store experience that appeals to consumers evolved expectations and ultimately drives them to engage and spend? Explore:
•Delivering a differentiated shopping experience through empowered associates and unparalleled service
•Driving customer behavior through highly personalized clienteling efforts
•Acquiring new clients while retaining existing clients and remaining true to brand legacy and values
•Creating compelling activations and personalization in physical retail


Paul Blackburn

VP, Concept Design, Construction & Merchandising
L’Occitane en Provence

9:50 AM - 10:25 AM Panel Discussion Remix: What is the ROI For Innovation?

Ambles Kwok, VP, Technology & Digital Innovation, Indigo Books
Retailers are constantly testing new concepts—Some are investing in sophisticated innovation labs and R&D while others are creating low-fi, scrappy methods for quickly testing new ideas. No matter how you are handling the pursuit of innovation, the question should always come down to:
  • How is it driving a clear result or value for your business
  • How can you stay on the cutting edge without getting too far ahead of the market and over-spending
  • How are you improving the customer experience

A diverse group of panelists will talk you through their innovation process and how they go about measuring the ROI of their efforts.


Ambles Kwok

VP, Technology & Digital Innovation
Indigo Books

10:25 AM - 11:00 AM Networking & Refreshment Break

11:00 AM - 11:25 AM Fireside Chat: Personalization At Scale: Shifting From Mass Market To A Market Of One

Timothy Anaya, Director of Customer, Ministry of Supply
Personalization is such a buzz word for all industries right now, but especially for retail. With the immense amounts of customer data available, why are retailers still struggling to offer personalized in-store experiences? Discuss:
  • Tools to give associates now that will help them know each customer and make custom recommendations
  • Examples of in-store personalization technology
  • Tips for pulling online and offline data to get a 360 picture of customer preferences


Timothy Anaya

Director of Customer
Ministry of Supply

11:25 AM - 11:50 AM Closing Keynote: Redefining the Paint Store Experience

Eugene Andreassi, VP, Retail Services, Benjamin Moore & Co.
In this discussion we will learn how Benjamin Moore is reimagining the retail paint store environment and experience.
We will see how the company is progressing in the evolution of its 135 year old independent retailer base to remain vibrant and relevant in the rapidly shifting retail space.

Learning objectives include:
  • Identifying opportunities and alternatives
  • Applying the learning
  • Facing challenges to change and looking forward
  • Test and iterate more quickly and move through the decision making process


Eugene Andreassi

VP, Retail Services
Benjamin Moore & Co.

11:50 AM - 12:20 PM LAST CALL: Key Take-Aways Roundtables

Okay, Future Stores is wrapping up! Do you have your most burning questions answered? Join a roundtable discussion around a topic that matters most to you. Topics will be determined by the audience during our morning ice breaker.

12:20 PM - 12:25 PM Closing Remarks

12:25 PM - 1:15 PM Lunch

1:00 PM - 1:15 PM Store Tour Overview and Assignments In The Registration Area


1:15 PM - 3:45 PM Suitsupply

Suitsupply is a men’s fashion brand founded in 2000 by Fokke de Jong in Amsterdam. The brand is known for choosing unconventional retail locations. In addition to their unique and beautiful store design, this location features in-store tailoring, a rooftop terrace, beverages while you shop and alterations while you wait.

Tour capacity is limited and will sell out. Pre-registration is required.


1:15 PM - 3:45 PM L’OCCITANE

Experience L’OCCITANE’s gorgeous new concept store featuring French inspired details and a multisensory, immersive experience from start to finish.

Tour capacity is limited and will sell out. Pre-registration is required.


1:15 PM - 3:45 PM Nespresso

Join us for a coffee tasting and see how the boutique and cafe embodies the Nespresso brand with its aesthetic design and high-end technology.

Tour capacity is limited and will sell out. Pre-registration is required.


1:15 PM - 3:45 PM Adidas Originals South Beach Guided Tour

Get a guided tour of the Adidas Originals store in South Beach and hear more about their in-store events, customer experience, technology and creative design elements. Don’t miss your chance to get a behind the scenes look at the second biggest US sports shoe brand.

Tour capacity is limited and will sell out. Pre-registration is required.


1:15 PM - 3:45 PM Lincoln Road Walking Tour

This is your opportunity to explore several retail locations with a small group of attendees. The tour will feature a store map and suggestions of stores to visit. The Nike Flagship store tour will be the first stop! This tour will also include a guided tour of the Garmin Store.

Tour capacity is limited and will sell out. Pre-registration is required.

4:00 PM - 4:00 PM Conclusion Of Future Stores Miami 2018!