Future Stores Miami 2019

February 05 - 07, 2019

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Day Three: Culture & Customer Engagement:

Thursday, February 7th

Take a look at innovation both internally and in your customer-facing initiatives on our final day of the conference. Plus attend amazing store tours and see retail in action!

8:15 am - 8:45 am Continental Breakfast


Ellen Granoff

Program Director - Future Stores Miami 2019
Worldwide Business Research

8:50 am - 9:05 am Chairperson’s Opening Address

9:05 am - 9:25 am Keynote Fireside Chat: Grow Or No? Examining How Your Company Can And Should Be Expanding Its Retail Footprint

Kate Richard - SVP, Branding and Creative, Alex and Ani
While it is true that many stores are closing their physical locations to focus on online selling, many other retailers are actively expanding their offline presence. With mixed messages and horror stories coming from so many channels, it can be difficult to discern what the future of retail will hold. This high-level session will cut through the noise and delve into: 
-Expanding your existing customer base and market share in today’s retail market
-Evaluating expansion opportunities across channels and choosing the right kind of growth for your brand
-Developing store concepts and experiences that promote growth in both your consumer base and brand engagement
-Understanding why other retailers are closing to avoid hitting the same stumbling blocks with your brand

Understanding when to grow and when to say no by understanding both your own brand’s needs and the state of the retail industry


Kate Richard

SVP, Branding and Creative
Alex and Ani

9:25 am - 9:55 am Keynote Panel Discussion Remix: Building Shareable Moments: Exploring What Makes For A Buzz-Worthy Store Aesthetic

Sadie Kurzban - Founder & CEO, 305 Fitness Patrick McIntyre - Head of Global Retail, Mars Retail Group, a division of Mars Inc. Paul Blackburn - VP, Concept Design, L’Occitane en Provence
95% of Americans are now carrying smartphones, almost all of which are equipped with high resolution cameras and can be logged into several social media sharing platforms at once. As such, stores are no longer just places to shop, but also venues for capturing and sharing brand experiences. This session will explore techniques for capitalizing on this opportunity, including: 
- Curating store fixtures, signage, product assortments and layouts to encourage photography 
- Creating a taggable electronic location, establishing hashtags, and providing free and fast wifi 
- Designing ‘wow’ moments through technology, events, visual effects and unique experiences 


Sadie Kurzban

Founder & CEO
305 Fitness


Patrick McIntyre

Head of Global Retail
Mars Retail Group, a division of Mars Inc.


Paul Blackburn

VP, Concept Design
L’Occitane en Provence

9:55 am - 10:25 am Sink Or Swim Session: The Future Stores Retail Tech Shark Tank

Eduardo Rivara - Co-Founder & CEO, Facenote
If you have seen ever watched the hit show Shark Tank on CNBC, the format of this session will be familiar to you. We will be featuring entrepreneurs and thought leaders in the retail technology space whose solutions & software innovations are reshaping retail as we know it. The session will:
-Highlight four forward facing technology innovators who are revolutionizing physical retail
-Include short-form pitches and audience Q&A
-Allow the audience to be the sharks in evaluating which innovators will sink and which will swim


Eduardo Rivara

Co-Founder & CEO

10:25 am - 10:55 am Future Stores Finale - Networking & Refreshment Break

10:55 am - 11:25 am Keynote Panel: Is It Wise To Concentrate Your Resources? Evaluating The Costs And Benefits Of Experience Centers & Concept Stores

Becky Snider - GM, Mizuno Experience Center, Mizuno Almira Cuizon - VP, Retail Operations, Roots Michelle Kilmer - Head of KOHLER Stores and Showrooms, Americas, Kohler
An experience center can be a great platform for retail organizations to exhibit new innovations, allow for trials of products, bolster brand identity and promote consumer engagement. However, by nature of being experience-centric rather than focused on imminent transactions, it can be difficult to justify their cost. This session will:
-Outlining the relevant KPI’s for measuring the success of experience centers
-Specifying the features that are most important to include in these spaces
-Exploring the long-term value of providing immersive, hands-on brand experiences


Becky Snider

GM, Mizuno Experience Center


Almira Cuizon

VP, Retail Operations


Michelle Kilmer

Head of KOHLER Stores and Showrooms, Americas

11:25 am - 12:20 pm Keynote Presentation: Exploring The Landscape Of Sustainable Retail Practices To Reach Today’s Retail Customer

According to the State of Fashion 2018 report by BoF & McKinsey, 60% of global millennials are willing to spend more on brands that are sustainable. With millennials set to be the consumer group with the greatest spending power by the end of 2018, this has serious implications for retail businesses. This interactive session will explore ways to make your retail stores more sustainable and environmentally friendly to avoid alienating a key shopper demographic. Takeaways include:
-Investigating the impact on the environment and community that the establishment of your retail store will have.
-Incorporating smart lighting and motion-activated features in your stores to avoid wasting energy
-Allowing customers to return or reuse store packaging and materials for monetary discounts
-Utilizing external agencies such as LEED to ascertain the ways in which your organization is and is not meeting sustainability criteria

12:20 pm - 1:10 pm Lunch For All Attendees

1:10 pm - 1:25 pm Site Tour Overview and Assignments In The Registration Area



1:25 pm - 3:30 pm Store Tour Of Saks Fifth Avenue (Brickell Centre)


1:25 pm - 3:30 pm Store Tour of Graupel (Coral Gables)


1:25 pm - 3:30 pm Store Tour of Hermès (Design District)


1:25 pm - 3:30 pm Store Tour of Kendra Scott (Brickell)


1:25 pm - 3:30 pm Walking Tour – The Brickell Center

3:30 pm - 3:30 pm Conclusion Of Future Stores 2019!