Future Stores Miami

February 07-February 09, 2017

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Amy Dasilva

Hr Communications & Systems Specialist

Maximizing Your In-Store Experience Strategy

14:20 PM Group Panel Discussion: Simplifying The In-Store Experience

Brett Friedman will discuss the many factors that are increasing complexity for retail stores along with strategies and tools that retailers are using to drive simplicity for store personnel. Eric Bass of Belk and Amy DaSilva of QuickChek will join Brett to discuss how these retailers are driving simplicity for their store associates.

Learning Objectives:
• How stores can simplify their operations using intelligent business applications, mobile devices, and stronger analytics
• How other retailers are improving both customer engagement and associate engagement through their Reflexis partnership
• How Reflexis can help retailers unify all the disparate systems in the store into one unified dashboard to provide real-time actionable information to store associates

Customer and Employee Experience & Engagement

11:05 AM Case Study: Designing Engaging Learning And Development Experiences For Employees

Store associates are the face of your store and your brand. They are the most important tool for establishing human connections and forming relationships that drive customer lifetime value.
That being said, how are you designing learning experiences that will set them up to elevate experiences and feel empowered and inspired? Learn how to:
• Make sense of learning and development in today’s retail environment
• Recognize the impact of workplace learning on customer experience
• Apply new development techniques and formats for a more diversified and impactful training experience