Future Stores & In-Store Experience Blog

At Future Stores, we love giving away plenty of free content, so you can always keep up with the latest developments in the in-store experience industry. Below we have a few of our most popular articles and case studies covering in-store experience innovation.

How In-Store Retail Associates Are Meeting Expectations Among Gen-Z Consumers

As consumer demographics evolve, 75% of in-store retailers are prioritizing meeting the needs of Gen-Z shoppers, roughly ages 15 to 25 as of 2018. But retailers are struggling to adapt in-store training and execution in a way that makes sense for both associates and consumers.

Here's How VirtualAPT Is Creating Amazing Virtual Retail Experiences

Learn how VirtualAPT offers innovative experience for the retail industry by employing 360-degree virtual reality technology beyond staff training.

Here's How HoloMe Is Bringing Next Generation AR Tech to Fashion Retail

Tap into the potential of AR technology in bringing intimidate, engaging omnichannel buying experience with HoloMe's brand new platform.

Here's How Perry Ellis Is Deploying Digital Infrastructure to Better Serve Customers

Perry Ellis upgraded point-of-service system and customized CRM to streamline checkout process and meet customer expectations in a post ecommerce world.

Walmart's AI-Powered Store of the Future Is Nothing Like Amazon Go

Walmart is prototyping AI-powered brick-and-mortar retail stores to enhance the experience of sales associates and customers across the U.S.

Walgreens is Using Technological Upgrades to Merge Digital and Physical Retail

Ecommerce brings a new status quo for customer experience, and Walgreens is introducing tablet computers for employees in response to this technological shift.

Here's How Entrupy Uses AI to Take the Fight to Fake Goods

Entrupy is designing a solution to distinguish authentic luxury goods from counterfeits through the use of AI and machine learning technology.

Marathon Robotics Has Built a Self-Driving Pizza Delivery Robot for Domino's

In the race to win last-mile delivery, Domino's has formed an unlikely partnership with Sydney-based Marathon Robotics in an effort to bring freshly-cooked food to customers' doorsteps using autonomous delivery vehicles.

Kaching is Opening New Doors with Its Beacon Technology for the Restaurant Industry

Beacon technology is showing great promise in retail, and Indian startup Kaching has some great ideas for applying it to the restaurant industry.

Boss Nova Robotics Raises Another $29 Million for Grocery Store Robots

Bossa Nova Robotics' shelf-scanning robots have become a familiar sight in 50 Walmart stores across the US. Somewhat resembling vacuum cleaners affixed with sleek towers, the bots patrol the aisles using cameras to check stock levels and spot shelving and price tag errors.

Here's How Google Is Helping Retailers Take Action Against Amazon with Voice Tech

Consumers today are looking for more convenience than ever before when it comes to shopping. As footfall to physical stores continues to dwindle, many people are less concerned with the shopping experience for everyday items than they are with being able to acquire them quickly and conveniently, and then get on with their day.

Kroger Rolls Out Kroger EDGE - A Clean Energy, Cloud-Based Signage Solution for Retail Shelves

America's largest supermarket chain Kroger is rolling out smart shelving to 120 of its stores. The technology known as EDGE - which stands for Enhanced Display for Grocery Environment, developed by Sunrise Technologies (a division of Kroger) - offers a personalized, interactive shopping experience for Kroger customers.

Theatro's AI Powered Voice Technology is Helping The Container Store Track Appointments

How then can mobile technology be incorporated into hourly workforces in a manner which is cost effective and beneficial? This is the question posed by Dallas based SaaS provider, Theatro. According to the company, only 10% of hourly workers have access to mobile technology, and they want to change that for the better.

Here's How Bink Is Creating Linked Loyalty Cards

With Bink's digital platform, retail customers can conveniently manage and collect points for loyalty programs from their smartphone devices.

Online Store 'Adore Me' Transitions into Physical Retail

Lingerie company "Adore Me" plans to take aspects of online shopping experience into physical stores with high-tech amenities enabling advanced-level service.

Here's How Ovation Is Bringing Online-Style Customer Feedback to Physical Retail

The Ovation platform enables physical retailers and restaurants to leverage live chat technology in making customer feedback seamless while collecting data.

Here's How Best Buy Is Changing to a Customer Relationship-Driven Model

Best Buy redefines its purpose of enriching people's lives through technology and shifts corporate culture to cultivate long-term relationship with customers.

Here's How Timberland is Using Omnichannel Retail to Create a Seamless Shopping Experience

Timberland's model of "click and mortar" retail where customers are offered greater options and flexibility is designed to improve customer retention.

Here's How Foot Locker Is Diversifying for Success

Foot locker's new "Power Stores" seek to empower youth culture as hubs for art, music, and sports while using data to deliver better customer experience.

Here's How Planckly Is Bringing Amazon Go to the Masses

Tech startup Planckly has a new service that can help retailers compete with the in-store convenience of Amazon Go.

Nordstrom is Bringing Modern Technology and Old School Service Together at New Flagship

Department store chain Nordstrom is the latest of the big brands to experiment with the different ways in which digital technology can break down the barriers between online and brick-and-mortar retail and augment the shopping experiences of its customers.

Walmart Partners with Waymo to Shuttle Customers to and from Their Homes in Self-Driving Cars

Forget free shipping, same-day pickup, and other online shopping incentives. Walmart and Waymo - Google's former self-driving technology development project that's now an Alphabet company - have partnered up to test free, driverless vehicle rides to take customers to Walmart stores to pick up groceries they've ordered online.

New Nike App and Concept Store Bring Enhanced Omnichannel Experiences to LA

Digital technology presents many challenges to the brick-and-mortar retail space. One way in which these retailers can stay relevant is by offering experiences which consumers simply cannot get online. This is exactly what Nike is looking to achieve with its new smartphone app and concept store, Nike by Melrose.

Zara's Augmented Reality App Brings Virtual Models to Life in Stores

Fast fashion retailer Zara has recently experimented with an AR campaign, placing AR displays in 120 stores around the world for two weeks in April - and the experience was something quite different to the usual application of augmented reality in retail.

SuperValu Expands Digital Capabilities Through Partnership with Instacart

As one of the United States' largest retailers, SuperValu supplies and distributes its food products to more than 3,000 separate stores which it either owns, licenses, or franchises. This has led the retail giant to search for new ways to make its distribution process smoother and more accessible for its customers.

Lowe's Holoroom Enables Customers to Test Drive Power Tools in Virtual Reality

It may not be the first company that springs to mind when thinking about virtual reality (VR), but home improvement giant Lowe's has dreamt up an interesting in-store use for the technology - to allow customers to test drive power tools before buying.

Dollar General Is Rolling Out Scan and Go Technology to More than 100 Stores

With online stores poaching many customers from traditional brick-and-mortar retailers, digital technology is providing a way for these businesses to offer unique customer experiences.

McDonald's Is Rolling Out Mobile Ordering and Self-Serve Kiosks Across the US

As one of the world's largest fast food chains, McDonald's serves nearly 68 million people every day - that's more than the population of Great Britain. Now, the famous burger giant is using digital technology to offer its US diners new ways to order their favorite sandwiches.

Kroger's New OptUP App Combines Nutrition and Data Science to Help Shoppers Pick Healthy Foods

Naturally, many big brands are making moves to exploit new trends in healthy eating and living and are trying to come up with new ways to offer unique shopping experiences. Now, supermarket chain Kroger is throwing its hat into the healthy eating ring with the launch of a brand-new app.

Here's How Shinola Detroit is Rolling up its Sleeves to Create Unique In-Store Experiences

The most exciting developments to come out of the Roll Up Our Sleeves project were the changes made to the in-store customer experience .

Here's How Best Buy is Teaming Up with the Technology World to Take the Fight to Amazon

How did Best Buy go from a downward spiral, to driving Amazon back, to performing better than anyone expected?

Here's How Costco is Causing a Wholesale Craze With its Counterintuitive Retail Strategy

Innovation has clearly been ingrained in Costco’s DNA from the start, and it’s something the company has sought to continue as it moves towards the future.

Here's How Starbucks is Roasting the Competition by... Closing its eStore?

While the move may have left some in the industry scratching their heads, it does make sense.

Here's How Apple is Creating the Town Square of Tomorrow, Today

If the first major redesign of the store wasn’t enough, Apple is also bringing its customers together for a host of special experiences being dubbed, "Today at Apple".

How Walmart Is Harnessing Technology to Create the Next-Gen Superstore

Walmart is looking for other ways to leverage digital technology to empower their stores and employees to deliver first-class in-store customer service.

Here's How CVS is Using Technology to Grow their Healthcare Service to Epic Proportions

CVS is now looking to overhaul their entire medical records system with software developed by industry leaders, Epic.

Here's How Home Depot Is Meeting the Evolving Needs of Contractors and Consumers In-store

It may be one of the largest and fastest-growing ecommerce retailers in the US, but delivering an unbeatable in-store experience remains the top priority for Home Depot.

Neiman Marcus Is Merging Brick and Click for a Better Shopping Experience

How Neiman Marcus created a personalized online experience in the store with beacons & Apple Wallet.

Lowe's is Augmenting Retail Reality with VR & Robot Assistants

Discover how Lowe's is innovating the in-store experience with a sci-fi twist.

Amazon Go Is in Prime Position to Disrupt In Store Retail

The new checkout-free convenience store is in prime position to shake up in-store grocery shopping.

Walmart Wants to Win the Digital Wallet War with Walmart Pay

The potential for a store like Walmart to succeed with the digital wallet, where Apple Pay is proving to struggle, is huge.

How Macy’s "P2LU" Program Revolutionizes Inventory Management

Macy's proves that accurate inventory is the single thing retailers have got to get right for everything else to work.