Future Stores & In-Store Experience Blog
At Future Stores, we love giving away plenty of free content, so you can always keep up with the latest developments in the in-store experience industry. Below we have a few of our most popular articles and case studies covering in-store experience innovation.
As consumer demographics evolve, 75% of in-store retailers are prioritizing meeting the needs of Gen-Z shoppers, roughly ages 15 to 25 as of 2018. But retailers are struggling to adapt in-store training and execution in a way that makes sense for both associates and consumers.
Learn how VirtualAPT offers innovative experience for the retail industry by employing 360-degree virtual reality technology beyond staff training.
Tap into the potential of AR technology in bringing intimidate, engaging omnichannel buying experience with HoloMe's brand new platform.
Perry Ellis upgraded point-of-service system and customized CRM to streamline checkout process and meet customer expectations in a post ecommerce world.
Walmart is prototyping AI-powered brick-and-mortar retail stores to enhance the experience of sales associates and customers across the U.S.
Ecommerce brings a new status quo for customer experience, and Walgreens is introducing tablet computers for employees in response to this technological shift.
Entrupy is designing a solution to distinguish authentic luxury goods from counterfeits through the use of AI and machine learning technology.
In the race to win last-mile delivery, Domino's has formed an unlikely partnership with Sydney-based Marathon Robotics in an effort to bring freshly-cooked food to customers' doorsteps using autonomous delivery vehicles.
Beacon technology is showing great promise in retail, and Indian startup Kaching has some great ideas for applying it to the restaurant industry.
Bossa Nova Robotics' shelf-scanning robots have become a familiar sight in 50 Walmart stores across the US. Somewhat resembling vacuum cleaners affixed with sleek towers, the bots patrol the aisles using cameras to check stock levels and spot shelving and price tag errors.
Consumers today are looking for more convenience than ever before when it comes to shopping. As footfall to physical stores continues to dwindle, many people are less concerned with the shopping experience for everyday items than they are with being able to acquire them quickly and conveniently, and then get on with their day.
America's largest supermarket chain Kroger is rolling out smart shelving to 120 of its stores. The technology known as EDGE - which stands for Enhanced Display for Grocery Environment, developed by Sunrise Technologies (a division of Kroger) - offers a personalized, interactive shopping experience for Kroger customers.
How then can mobile technology be incorporated into hourly workforces in a manner which is cost effective and beneficial? This is the question posed by Dallas based SaaS provider, Theatro. According to the company, only 10% of hourly workers have access to mobile technology, and they want to change that for the better.
With Bink's digital platform, retail customers can conveniently manage and collect points for loyalty programs from their smartphone devices.
Lingerie company "Adore Me" plans to take aspects of online shopping experience into physical stores with high-tech amenities enabling advanced-level service.
The Ovation platform enables physical retailers and restaurants to leverage live chat technology in making customer feedback seamless while collecting data.
Best Buy redefines its purpose of enriching people's lives through technology and shifts corporate culture to cultivate long-term relationship with customers.
Timberland's model of "click and mortar" retail where customers are offered greater options and flexibility is designed to improve customer retention.
Foot locker's new "Power Stores" seek to empower youth culture as hubs for art, music, and sports while using data to deliver better customer experience.
Tech startup Planckly has a new service that can help retailers compete with the in-store convenience of Amazon Go.
Department store chain Nordstrom is the latest of the big brands to experiment with the different ways in which digital technology can break down the barriers between online and brick-and-mortar retail and augment the shopping experiences of its customers.
Forget free shipping, same-day pickup, and other online shopping incentives. Walmart and Waymo - Google's former self-driving technology development project that's now an Alphabet company - have partnered up to test free, driverless vehicle rides to take customers to Walmart stores to pick up groceries they've ordered online.
Digital technology presents many challenges to the brick-and-mortar retail space. One way in which these retailers can stay relevant is by offering experiences which consumers simply cannot get online. This is exactly what Nike is looking to achieve with its new smartphone app and concept store, Nike by Melrose.
Fast fashion retailer Zara has recently experimented with an AR campaign, placing AR displays in 120 stores around the world for two weeks in April - and the experience was something quite different to the usual application of augmented reality in retail.
As one of the United States' largest retailers, SuperValu supplies and distributes its food products to more than 3,000 separate stores which it either owns, licenses, or franchises. This has led the retail giant to search for new ways to make its distribution process smoother and more accessible for its customers.
It may not be the first company that springs to mind when thinking about virtual reality (VR), but home improvement giant Lowe's has dreamt up an interesting in-store use for the technology - to allow customers to test drive power tools before buying.
With online stores poaching many customers from traditional brick-and-mortar retailers, digital technology is providing a way for these businesses to offer unique customer experiences.
As one of the world's largest fast food chains, McDonald's serves nearly 68 million people every day - that's more than the population of Great Britain. Now, the famous burger giant is using digital technology to offer its US diners new ways to order their favorite sandwiches.
Naturally, many big brands are making moves to exploit new trends in healthy eating and living and are trying to come up with new ways to offer unique shopping experiences. Now, supermarket chain Kroger is throwing its hat into the healthy eating ring with the launch of a brand-new app.
The most exciting developments to come out of the Roll Up Our Sleeves project were the changes made to the in-store customer experience .
How did Best Buy go from a downward spiral, to driving Amazon back, to performing better than anyone expected?
Innovation has clearly been ingrained in Costco’s DNA from the start, and it’s something the company has sought to continue as it moves towards the future.
While the move may have left some in the industry scratching their heads, it does make sense.
If the first major redesign of the store wasn’t enough, Apple is also bringing its customers together for a host of special experiences being dubbed, "Today at Apple".
Walmart is looking for other ways to leverage digital technology to empower their stores and employees to deliver first-class in-store customer service.
CVS is now looking to overhaul their entire medical records system with software developed by industry leaders, Epic.
It may be one of the largest and fastest-growing ecommerce retailers in the US, but delivering an unbeatable in-store experience remains the top priority for Home Depot.
How Neiman Marcus created a personalized online experience in the store with beacons & Apple Wallet.
Discover how Lowe's is innovating the in-store experience with a sci-fi twist.
The new checkout-free convenience store is in prime position to shake up in-store grocery shopping.
The potential for a store like Walmart to succeed with the digital wallet, where Apple Pay is proving to struggle, is huge.
Macy's proves that accurate inventory is the single thing retailers have got to get right for everything else to work.