Future Stores Miami 2018

February 06-February 08, 2018

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Dave Brewer

Vice President Omnichannel / Stores
Belk Inc

Dave Brewer, VP Omnichannel/Store for Belk. As part of the Belk team, Dave has been with Belk for 28 years. In his current role, Dave is a key member of the Omnichannel leadership team, bringing a stores perspective to complement the digital and technology leaders already engaged in the effort. He has been a part of cross functional Omnichannel initiatives that have the greatest impact on the stores, including new store technology, new POS systems, fulfillment initiatives including ship from store, and driving associate and customer adoption of Belk’s stores Save the Sale programs. Prior to his current role, Dave has had a multitude of roles in stores and corporate including store manager, division merchandise coordinator, and regional vice president of the Atlanta Region stores. Dave and his team are excited to bring Omnichannel capabilities to their stores and help merge the physical store with the digital store. Dave was born in Indianapolis, Indiana and is a graduate of Indiana University.

5:00 PM Panel Discussion Remix: The New Associate: Shifting From A Task Focus To An Engagement Focus

Knowing how critical human interaction is for brick and mortar, what are ways that you are moving from a task-oriented associate culture to a customer engagement oriented one? Discuss:

  • Change management to shift associate behaviors and get corporate on board
  • Technology to reduce or take-over time spend on tasks
  • How associates are handling the transition 
  • The benefits to the customer experience and bottom line