Future Stores Miami 2021
2021
JW Marriott Marquis Miami
Webinars
Turning Online Browsers Into In-Store Buyers
Key Takeaways:
- How innovative retailers are leveraging new digital tools and techniques to drive high-value traffic to physical store locations
- Best practices for delivering unified customer experiences
- Tactics for creating genuine interactions with your customers to keep them coming back again and again
Speakers:
- Brian Dayton, VP of Omni Channel Operations at Express
- Cimarron Buser, SVP Business Development at TimeTrade
Four Characteristics of High-Performing Store Organizations
Key Takeaways:
- What top retailers are doing to align their organizations around delivering a great customer experience
- How to make retail store data more actionable
- Strategies to make the most of store labor investments
- Ideas to empower brick and mortar store teams to win the sales day, every day
Panelists:
- Jonathan Kierman, Head of Retail Stores and Marketing, Jockey
- Joan Cedrone, Vice President of Stores, Perry Ellis International
- Colleen Lewis, Senior Vice President of Retail, Coldwater Creek
- Graeme Grant, CEO, Blueday
How to Target In-Market Shoppers and Double Your Engagement Rates
Key Takeaways:
- Implement omnichannel strategies to target in-market shoppers
- Identify consumers who have recently visited your store—or a competitor's location
- Hear lessons learned on turning in-market shoppers into new customers
Speakers:
- Anders Ekman, CEO, V12 Data
- Michael Engler, Head of Strategy Premium Experience – Future Retail, BMW
How to Build Scalable Omnichannel Marketing and Analytics
Key Takeaways:
- The importance of omnichannel analytics
- How businesses can expand their data reach
- How to enable the collection, connection, and activation of data to support personalization within channels
- Why understanding customer journeys is a critical step of omnichannel marketing
- Case learning showing omnichannel data and analytics programs in action
Speakers:
- Anders Ekman, CEO, V12 Data
- Michelle Taves, EVP, Data Strategy & Product Management, V12 Data
- Todd Dziedzic, VP Analytics, V12 Data
- Steve Stawiarz, Business Analyst, V12 Data
Creating a Meaningful In-Store Experience
Key Takeaways:
- What top retailers are doing to build an optimal customer experience
- How to create a seamless transition between your digital presence and your physical presence
- Strategies to give customers control over their experience—each time, every time
Speakers:
- Brent Torre, VP of Product, TimeTrade
- Karilyn Anderson, AVP, CRM & Digital Marketing, NYX Professional Makeup