Future Stores Miami

February 07-February 09, 2017

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Joan Pagliocco

Mobile First and Retail Transformation
Verizon Wireless

Customer-Centric Retail Design & Innovation

13:50 PM Interactive Roundtable Discussions

At Future Stores, you’re in control! Get involved in our unique, peer-to-peer roundtables for the best discussions you’ll have all year. Talk about your key challenges and hear how other institutions are overcoming them. After 30 minutes, you’ll rotate to a new table and tackle a new topic with a new expert host. Use this time as a unique opportunity to dive into a niche topic of your choosing in an informal and intimate setting. Leave the event with new ideas you can put into action as soon as you return to the office.


1. Investing In Mobile Apps Vs Stores Relying On Employee Facing Store Systems
Moderator: Shari Rossow, VP, Retail Operations, Best Buy
2. Creating Interactive And Personalized Experiences With Beacon Technology

Moderator: Joan Pagliocco, Mobile First and Retail Transformation, Verizon Wireless
3. The Intersection of Bots and Stores—What Are The Possibilities?

Moderator: Heather Bell, Project Manager, Innovation, American Eagle Outfitters
4. How To Bring Your Merchandising Strategy Into The Omni-Channel Age
Ken Konkel, CTO, iQmetrix
Marty Yaskowich, VP of Retail Customer Development, iQmetrix
5. Formalizing Metrics Around Your In-Store Technology Investments
Brian Dayton, Director, of Finance and
Engineering, Kohl’s Department Stores
6. Understanding The Customer Journey In-Store
Moderator: Larry Payne, Senior Sales Executive, Enterprise Retail Solutions, MaxPoint

15:30 PM Case Study Revolution: Mobile Technology From Research To PoS

75% of shoppers use their mobile devices in-store and 66% of consumers more likely to shop stores with in-store mobile technology, so, what are you doing to capitalize on this? Many retailers are not doing enough with mobile in their physical stores and they are missing a critical link to a seamless omni-channel experience. Hear how Verizon is taking a mobile-first mindset and incorporating a robust in-store app experience.

Attendees will discover how beacon technologies and app integration are driving more personalized, relevant experiences for customers.