Future Stores Miami

February 07-February 09, 2017

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Marc Fecker

Vice President, Innovation Lab
FordDirect.com


Customer-Centric Retail Design & Innovation

10:45 AM Case Study Revolution: The Robots are Coming!

In this session, we will explore the explosive areas of Artificial Intelligence, Robotics, and Voice as a Digital Channel. Participants will be provided an understanding of these technologies, how they are changing retail as we’ve known it, and how they can take advantage of these capabilities to create efficiency, scale, and a better customer experience. Participants will also receive a sneak peak of some of exciting new experiences the FordDirect Innovation Lab is working on that will change the face of the dealership and the car buying experience as you know it. But more importantly, participants will see why robots really are our friends!
• Voice as a Channel
• Getting Started with Artificial Intelligence
• Distributed & Pop-up Retail Enablement
• Self-Service Retailing