Future Stores Miami 2018

February 06-February 08, 2018

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Shari Rossow

Retail Operations Vice President
Best Buy Co

EXPERIENCED leader with over 25 years retail and corporate experience. Specifically within Operations and Retail Systems and Infrastructure with responsibility for financial planning and strategic development from the vantage point of the end user. Have implemented many small and large initiatives at Fortune 50 company. Proven coach and developer of team members with a strengths based approach and use of the Enneagram methodology. My goal is and always will be to speak on behalf of the end user through my own personal experience growing up in retail. Hard work and hands on experience is what you get with me. I have been managing teams for over 20 years. Executor at heart!

12:20 PM Co-Presentation: Customer Experience Starts With The Employee

Like many retailers, Best Buy understands that happy employees equal happy customers. In this session you will learn how Best Buy transformed their hardware and software employee experiences to simultaneously solve employee and customer pain points. 
  • How Best Buy approaches associate development and engagement
  • Social and digital adoption strategies 
  • Importance of dedicated Change Management 
  • Why you should create employee applications that require zero training 
  • The benefits of building versus buying 
  • Why you should have an in-house UX team dedicated to the employee experience 
  • How to create a no-training approach for your employee software 
  • Creating a store environment that is as easy to work in as it is to shop in