February 05 - 07, 2019
JW Marriott Miami, FL
Contact Us: 1.888.482.6012
Lewis has applied her background in operations, customer care and consulting to luxury lingerie. Over the past 4 years, she has added more brick-and-mortar locations to Journelle’s omnichannel business, which currently includes locations in New York City, Chicago and Los Angeles, in addition to Journelle.com. Her passion for enhancing store experience and leveraging consumer data drives all strategic initiatives for the Brand.
Co-founder, CEO, and Creative Director
Michael Lastoria is a serial entrepreneur who is known for building companies on four core principles: design-driven, culture-centric, brand-led, and most importantly, morally sound.
In 2012, he co-founded &pizza, a fast-casual pizza brand that embodies those principles. In five years, he has raised more than $40 million for expansion and growth, opening 23 shops spanning multiple east coast markets. From culinary innovation to retail design, &pizza set out to create a brand with strong point of view. The company’s success is evidenced in the Tribe’s intentional commitment to building a cultural movement.
In addition to &pizza, Lastoria is a co-founder of JWALK, a New York based full service creative agency, leading the company in growth strategy and business development. Having helped grow the company into a small but powerful force in the agency world, he sold the company in 2017 to beauty powerhouse, Shiseido.
SVP, Venue Operations
Brendan has been leading the In Venue Business for Fanatics since 2013. This business incorporate all retail business outside of Fanatics ecommerce business platform. This division delivers top of line integrated retail operations to partners such the NBA Flagship store in NY on 5th ave, NASCAR trackside business, Kentucky Derby, Pittsburgh Pirates, Sacramento Kings, NJ Devils, University of Texas, LSU, University of Washington, SEC/PAC 12 Championships and other major universities and professional teams.
Brendan has a varied background in the sports licensed retail business working with the Philadelphia Eagles, National Hockey League, Majestic Athletic, and QVC.
Chief Digital Officer
Chili's (Brinker International)
Wade Allen is Chief Digital Officer for Chili’s® Grill & Bar. In this role, he spearheads the digital and mobile strategy and innovation for the brand, including Ziosk® tabletop devices which now rest in the hands of guests at nearly every Chili’s restaurant across the country. He also oversees Chili’s loyalty program, customer relationship management, promotions and digital couponing and guest analytics.
Prior to joining Brinker in Feb. 2014, Wade served as President of CouponFactory, a wholly-owned subsidiary of Rockfish Interactive. In this position, he was responsible for the company’s overall strategy and retail digital shopper marketing initiatives as well as new business growth and product ideation. He also held positions as Vice President of Retail for Rockfish Interactive and as Account Director/Solution Lead at the integrated marketing agency, RAPP, where he worked on a number of Brinker brands.
Highly accomplished, pioneering senior level executive with extensive experience in the Omni-channel approach for brands. Working knowledge of business needs in an international field. Recognizes what strategy means for operations and the other way around. Encourages bold ideas for building the business and there is nothing that is perceived as undoable. Worked in several roles in education, apparel and beauty and consistently recognized as a strong inspirational leader who easily elevates other people. Within Rituals a strong track record in leading country’s like the Netherlands, Belgium, Luxembourg, Switzerland, France, UK and US the way to success. Main focus to guide Managing Directors and country teams to the next level in their development alongside with their P&L’s. In a company with huge growth like Rituals its crucial to connect brand values to people and the other way around with the aim to create ambassadors and advocates to further enroll the brand in the best possible way.
Paul is President of IT’SUGAR, joining in 2015 with responsibilities for sales & operations, store development, marketing, and human resources, finance, IT and HR. One of his primary focuses has been to maximize the offering and delivery of the brand’s entertainment value. He has over 30 years of operations experience in the growth stages of several entertainment and consumer goods brands including Build A Bear Workshop, FAO/ Zany Brainy, L Brands, Eddie Bauer and Macy’s.
CFO and CIO
Steve Wilder began his career as a CPA and was fortunate to join his favorite client, Waterbed City, in 1981. Waterbed City provided Steve with the opportunity to learn and grow as the company rebranded to City Furniture in 1994, and became one of South Florida’s most recognizable brands. Steve has been City Furniture’s Chief Financial Officer since 2001 and the Chief Information Officer since 2012. Steve earned a Bachelor Degree in Accounting from the University of South Florida and an MBA from Florida Atlantic University. He maintains an active Florida CPA License and is a member of the American Institute of CPAs, the Florida Institute of CPAs, Broward County Chapter, and Financial Executives International, Broward County Chapter. Steve was given the “2015 Apogee Award - Broward County CFO of the Year” by South Florida Business Wealth magazine. He has participated in both CFO and CIO Forums sponsored by the South Florida Business Journal.
Head of Retail
As the Director of Retail at Shinola, Travis Harrison focuses on building the brand in the retail space by emphasizing Shinola’s core values: job creation, manufacturing and quality made goods. Harrison helps elevate the Shinola brand through selective hiring and inspiring of retail teams for Shinola stores. A Texas native and New York University graduate, Harrison spent eight years with Ralph Lauren before joining Shinola in 2015.
With more than 25 years of Retail leadership experience, Colleen Lewis recently joined Coldwater Creek to launch their retail initiative as the Senior Vice President of Retail. Prior to joining Coldwater Creek, Colleen began her career in the cosmetics industry working for industry leaders L’Oreal USA and The Estee Lauder Companies. During her career she has worked in multi channels with a diverse background including wholesale, specialty retail, outlet and luxury stores. Colleen has held executive positions for iconic brands including Victoria’s Secret, Polo Ralph Lauren, Kenneth Cole, Burberry, Luxottica Retail and Alex and Ani. In addition to a successful career, Colleen has recently celebrated her 25th wedding anniversary and is the mother of two amazing children.
Co-Founder, Head of Creative
Per Cromwell is a Swedish award winning designer/inventor/activist who in the recent years has co-founded several innovation companies, most notably, Wheelys Café. Currently he is the head designer for Moby Mart, a mobile retail solution.
VP, Concept Design, Construction & Merchandising
L’Occitane en Provence
Paul joined L’OCCITANE in 2012 and has been working within the Architecture & Design industry for the last 15 years. He is in charge of all aspects of Design, Construction & Merchandising, for a store portfolio of over 250 locations in North America. Most recently, Paul has successfully launched entirely new L’OCCITANE in-store Concepts in North America, specifically aimed at enhancing the customer experience in unique and innovative ways. Prior to joining L’OCCITANE, Paul’s previous employers include Kenneth Park Architects, Rawlins Design, and Bowker Sadler Architecture. He has worked with top retailers such as West Elm, Tourneau, Rolex, True Religion Brand Jeans, and MAC Cosmetics, and in top locations such as Harrods London, Bergdorf Goodman New York, and the Fontainebleau Miami. In 2017 Paul was named one of 10 “Retail Design Influencers,” as part of design:retail magazine’s Portfolio Awards program.
VP, Head of Retail Stores
Techstyle Fashion Group
Ron Harries is Vice President, Head of Retail for Fabletics. A TechStyle Fashion Group brand & Co-founded by Kate Hudson, Fabletics offers high-quality fashion forward activewear for women at great prices. As a 30-year veteran of the retail business, Ron began his career at Sears in 1987. He has helped develop & deploy successful Omnichannel strategies at multiple companies, & is driven to help pioneer technology that simply enhances the overall experience for all of Fabletics Members & Guests. While Ron has years of experience leading business units in excess of a billion dollars, he notes that the highlight of his job is spending one-on-one time with Members, Guests & Associates, adding that there is no better way to get honest feedback than to personally ask the person who is giving you the opportunity to serve them. Although his office is in LA, Ron lives in SLC, UT with his wife of 26 years. …Why SLC? Greatest Snow on Earth!
Vice President, Global Design Strategies, Distinctive Premium Brands
David Kepron is the Vice President of Design within the Global Design Strategies department at Marriott International. His focus is on the creation of compelling customer experiences within a unique group of Marriott brands called the “Distinctive Premium Brands” including: Renaissance, Westin, Le Meridien, Autograph Collection, Tribute Portfolio and Design Hotels. Kepron brings 20 years of retail design expertise to the making of meaningful customer connections at hotel properties around the globe. His multidisciplinary approach to design focuses on understanding consumer behavior and the creation of relevant brand experiences at the intersection of architecture, sociology, neuroscience and emerging digital technologies. For Kepron, the primary function of all customer experience design is to weave the customer’s innate physical and emotional responses to the environment with the brand story making remarkable moments that foster lasting connections. As a frequently requested speaker to retailers, hoteliers and design professionals nationally and internationally, David shares his expertise on subjects ranging from consumer behaviors and trends, brain science and buying behavior, store design and visual merchandising as well as creativity and innovation. He has held teaching positions at New York’s Fashion Institute of Technology (F.I.T.), the Department of Architecture & Interior Design of Drexel University in Philadelphia, the Laboratory Institute of Merchandising (L.I.M.) in New York, the International Academy of Merchandising and Design in Montreal and he served as the Director of the Visual Merchandising Department at LaSalle International Fashion School (L.I.F.S.) in Singapore. David currently brings his creativity and insight on brand experiences to an international audience as a member of VMSD magazine’s Editorial Advisory Board and the Association for Retail Environments (A.R.E.) Dream Team. David also serves as an Emeritus Member of the Board of Directors of The Planning and Visual Education Partnership (P.A.V.E.). David earned his Bachelors of Science in Architecture and Bachelors of Architecture degrees from McGill University in Montreal, Quebec Canada. He is a member of the American Institute of Architects (AIA), The Retail Design Institute (RDI) and a LEED Accredited Professional (LEED®BD+C). In the fall of 2014 STMedia Group International published Kepron’s first book titled: “Retail (r)Evolution: Why Creating Right-Brain Stores Will Shape the Future of Shopping in a Digitally Driven World.” David Also writes a popular blog called “Brain Food” which is published monthly on vmsd.com.
Retail Operations Vice President
Best Buy Co
Experienced leader with over 25 years retail and corporate experience. Specifically within Operations and Retail Systems and Infrastructure with responsibility for financial planning and strategic development from the vantage point of the end user. Have implemented many small and large initiatives at Fortune 50 company. Proven coach and developer of team members with a strengths based approach and use of the Enneagram methodology. My goal is and always will be to speak on behalf of the end user through my own personal experience growing up in retail. Hard work and hands on experience is what you get with me. I have been managing teams for over 20 years. Executor at heart!
VP, Retail Services
Benjamin Moore & Co.
Eugene Andreassi is Vice President of Retail Services of Benjamin Moore & Co., a unit of Berkshire Hathaway and North America’s favorite paint, color and coatings brand. Andreassi is responsible for overseeing the Company’s range of retail store-oriented programs, and oversees its Store of the Future initiative. A life-long veteran of the paint industry, Andreassi brings over 30 years of experience to his position. For the past 26 years, Andreassi has worked at Benjamin Moore & Co. in roles ranging from territory sales, sales planning and administration, retailer relations, retail merchandising, employee training, and product introductions. A graduate of Purchase College in New York, Andreassi serves on the Board of Directors for the Queens County Farm Museum in New York City.
Principal Analyst, Digital Business Strategy
Brendan serves digital business strategy professionals. He is an expert on eCommerce business, consumer behavior, and technology trends in the digital engagement space. He is also an authority on technology developments that affect both online and offline commerce industries, as well as vendors that help deliver today's leading strategies and tactics in digital excellence.
In his research, Brendan covers such consumer-oriented, cross-vertical topics as eCommerce trends, personalization, omnichannel, customer experience management best practices, engagement strategies, and conversion optimization. Brendan applies this knowledge to numerous industries and spends most of his time consulting with companies that are at the forefront of dealing with digital disruption.
In addition to keynoting at global industry events and advising executive teams on digital strategy, Brendan is sought after for comments and insights by industry media such as Bloomberg, CNBC, NPR, PBS, The Economist, The Wall Street Journal, Time, and USA Today.
Before joining Forrester, Brendan amassed 25 years of experience working for enterprise organizations in multichannel retail and hospitality. During that time, he led significant digital transformation projects, including selecting and integrating enterprise platforms as well as eCommerce support systems and customer-facing technology solutions. He has held multiple leadership positions with Guitar Center and Harry & David, including roles in strategic planning, eCommerce operations, digital marketing, business analytics, customer insights, and CRM. In addition, he has served as an adjunct professor for Southern Oregon University's MBA program.
Brendan graduated from Columbia College with a B.A. in business management. He later earned an MBA with a focus on marketing and a postbaccalaureate in financial analysis/accounting, both from Southern Oregon University.
Senior Director, Store Development
Since 2013, Michael Koch has served as the Senior Director of Development for Samsung Electronics America based in Richardson, Texas.
Previously, Michael spent 23 years working for Fortune 500 companies such as Apple, Guess, Nextel, and The Ritz-Carlton while living in Washington, D.C.; London, England; and Lugano, Switzerland. Michael studied at the University of Maryland, where he received a bachelor’s degree in architectural and design engineering.
Having designed and constructed hundreds of the most well-known retail locations throughout four continents, Michael’s primary responsibility is to grow the Samsung brand in North America through intentional, iconic design. His team is tasked with the design, development, and maintenance of more than 50,000 locations in the U.S. alone, and is responsible for creating the 55,000-square-foot Samsung 837 flagship store in New York City. Receiving worldwide recognition and awards for this location from Forbes and Design:Retail as a top experiential location, Samsung plans to utilize subsequent findings in future designs worldwide. Some of his most noteworthy achievements include Apple’s signature locations in Berlin, Barcelona, and Turin, as well as Guess flagship retail locations in Milan. In addition, he was responsible for emblematic resorts for The Ritz-Carlton in Florida, San Francisco, and the Cayman Islands.
Michael’s career began in the U.S. Marine Corps by serving with distinction as a platoon sergeant in a line infantry reconnaissance unit from 1983 to 1993. Honorably discharged in 1993, Michael’s last tour after the Gulf War was at the University of Memphis, where he taught the ROTC corps of cadets. Throughout his military career, Michael earned awards for leadership and service over nearly 10 years of active duty that included four combat tours.
Michael, an industry professional known widely for his tireless pursuit of perfection, has a deep passion and high level of experience in design and construction implemented in more than 40 countries. He has received awards for not only creating a brand’s prominent worldwide image, but also expanding his team’s abilities through professional instruction and training.
Michael created The Road Ahead Foundation in 2008, with sponsorship from former First Lady Mrs. Laura Bush and others, as a means of helping orphaned children suffering from this worldwide pandemic. His focus now is to harness his talents and extensive business relationships to better the children of America by making a difference in young peoples’ lives and career paths worldwide.
Senior Director, Store Operations
Kari is the Sr. Director of Store Operations and Communication at DSW, as part of the Customer Operations Team. Kari has been with DSW for 2 years. In her current role, Kari and her team are responsible for all daily Store operations and communication as well as the execution of projects making the DSW Mission, Vision and Strategy come to life for the customer. Prior to DSW, Kari was with Limited Brands for 25 years in a multitude of Home Office and Field roles, most recently as the Zone Vice President for the North. Kari is passionate about the external and internal Customer experience and how that comes alive at DSW. She and her team are looking for opportunities every day to make that a reality at DSW!
Director of Marketing
As Head of Category Marketing for The RealReal, Allison Sommer leads business development and growth of the luxury consignment site’s retail verticals. In this role, she is driving The RealReal’s expansion from online to offline, heading marketing of the brick and mortar business: fine jewelry & watch Valuation Offices. Allison brings with her a wide array of technology and business experience. She began her career working for U.S. Congress, but was lured away by the promise of quick innovation and big results at Google. She worked in a variety of roles across Sales, Product, and Marketing, mastering online advertising along the way. Experience at Chinese internet giant Baidu and New York beauty startup Birchbox cemented her understanding of the global technology landscape and interest in technology driven retail. Allison joined The RealReal to help change the way people shop and think about sustainable consumption. Allison holds an MBA from Stanford University and a BA from Washington University in St. Louis.
Senior Director, Omni-Channel Strategy
Lauren joined Vistaprint in 2011 to lead the transformation of the brand and communication strategy. She was responsible for the development of the global brand strategy and the activation of the company’s rebrand in 2013. Lauren is currently leading Vistaprint’s expansion into physical retail. Lauren’s team opened the global e-commerce company’s first retail store in June of 2017 in Toronto, Canada. Prior to joining Vistaprint she spent her professional career in a variety of marketing and branding roles in the financial and retail industries as well as tech start-ups.
Director, Store Operations
Barneys New York
Danielle DiMaiolo Rendini is currently the Director of Store Operations at Barneys New York where she focuses on the innovation of operations and the delivery of customer experience expectations in the organization’s 24 full-price and off-price stores. Prior to joining Barneys New York, Danielle held various roles at Bloomingdale’s, H&M, and Kurt Salmon. At Kurt Salmon, Danielle worked with a variety of specialty, department store and off-price retailers. Danielle holds a bachelor’s degree in Business from Boston University and is based in New York, NY.
Director, In-store Strategy, Insight and Innovation
The Home Depot
Albert Vita leads the store merchandising strategy, innovation, and insights team at The Home Depot focusing on the In-Store experience for the 2,000 store locations in the United States. Albert is a retail strategy and technology leader with 25+ years consulting and industry experience with Fortune 500 retailers specializing in large-scale transformation initiatives. Rethinking the balance between people, process, and technology, Albert’s focus is on creating a seamless consumer experience through all Home Depot's touchpoints (store, mobile, web, kiosks, catalog, call center, and social media) that allows customers to buy how, when, and where they want. Albert was also the Program Manager for Home Depot's "Store of the Future" / Pilot Store Initiative.
Director, Format and Design
Director of Customer
Ministry of Supply
Timothy Anaya is the Head of Customer Experience at Ministry of Supply, a menswear/womenswear brand which designs, creates and sells technically advanced professional clothing. Infusing technology into fabric development and through advanced manufacturing processes, Ministry of Supply is inventing a new category of clothing: performance professional. The company has been featured in the NY Times, Fast Company, Elle Magazine and on the TODAY Show. Timothy works to analyze the expansion of the company and ensure customers, both in-store and online, have a seamless experience. He works alongside an agile retail staff on the expansion into physical retail, and has launched stores in Boston, San Francisco, Chicago, D.C., Bethesda, Atlanta and NYC. Timothy is also the head photographer for Ministry of Supply, and is passionate about people dressing smarter so they can do more.
Born and raised in Vancouver, Canada, Lindsay joins us from the world of Strategy and Innovation, spending the last three years helping to grow lululemon’s Strategy team. Lindsay discovered her passion for business and retail early on, starting up her own apparel venture at young age. Since then, her entrepreneurial spirit has led her to the angel investment arena, growing early-stage companies alongside ambitious founders with big ideas.
A lifelong love for sport transported Lindsay bi-coastal, to play NCAA Division 1 volleyball for George Mason University in Fairfax, Virginia, and later, to take on a role with the 2010 Vancouver Olympic Committee. A dual citizen of the US and Canada, what ultimately drew Lindsay back to Vancouver was an appetite to pursue an MBA in Management of Technology. On the weekend, she can be found breaking out moves on the b-ball court, the studio, and with her 3-year old nephew to the tune of Pharrell.
Director, Retail User Experience
Timothy Embretson grew up on a small Iowa farm where he learned to appreciate solving problems with simple ideas. Armed with a degree in graphic design and a passion to advocate for users above all else, he has helped businesses of all sizes solve complex problems. He is currently challenging traditional retail at Best Buy in Minneapolis, Minnesota.
Director of Offline Retail
Rachel launched MM.LaFleur’s Offline experience and pop-up model. Since the company, whose mission is to take the work out of dressing for work, was founded in 2013, she has opened 6 brick-and-mortar locations (more on the way!) and oversees 30-40 pop-ups per year. With a focus on strategy, operations, experience and FP&A, Rachel is passionate about integrated customer experience, personalization, and employee experience all while keeping the bottom line in check.
Director, Connected Retail & Omni-Channel Experience
Kamyar Arjomand, joined the ALDO group in 2008. He has developed his retail expertise through roles that have spanned from store management to leading the corporate-scale transformation of buying and supply chain processes. In the past three years, he has led projects which are at the heart of Aldo's growth strategies: mobile and connected store experiences.
Kamyar Arjomand is the head of the Connected Retail practice at ALDO. His team's missions are to design services made to enhance the shopping journey for consumers and sales associates, to frame consistency & continuity through all touch points, as well as to drive pilots and tests on new concepts.
Director, Business Development, Strategic Partnerships
St. Jude Children’s Research Hospital
Jeri Shipman currently serves as Director, Strategic Partnerships at ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital. Jeri is one of the leaders for New Business Development.
Jeri began working for St. Jude Children’s Research Hospital® in 2007 and has focused the last decade of her career building strategic business partnerships through consumer/cause campaigns. She has worked with Fortune 500 companies to create mutually-beneficial cause partnerships that authentically connects with their stakeholders and meets their business objectives. Prior to joining St. Jude, Jeri worked in marketing and sales within the for-profit space including agency, grocery, fashion and financial industries.
VP, Enterprise Marketing & Organizational Development
Mike Tippets is vice president of the Hughes Global Media Group, a product and solution division of Hughes. Mr. Tippets assumed this position in January of 2010 and in this capacity he is responsible for the development of managed services, software applications and other solutions based on Hughes digital media products and technologies.
Previously, Mr. Tippets served as president of Helius, which was acquired by Hughes in 2008 and became fully integrated into the Hughes family in January 2010. As a leading provider of business-class IP video solutions, the former Helius provided solutions for training and learning, digital signage, and corporate communications to business customers around the world.
Mr. Tippets is a 25-year veteran of the high-tech industry and brings a dynamic and passionate vision of what IP solutions can provide for businesses in the 21st century.
VP of Retail Innovation
Scott Adel is currently Vice President of Retail Innovation at Tulip. He previously served as Head of Omnichannel Retail for the Canadian lifestyle brand, Frank And Oak. With an extensive 20 year retail track record at some of North America's largest brands, he continues to drive innovation in the companies he serves by integrating technology and business processes in unique ways to drive engagement and business growth.
Jeffrey is a business focused technology strategist with a passion for generating company results through process change and technology innovation. His experience includes both managing e-Commerce and SaaS businesses and consulting with clients on their growth strategies, business and operating models, customer and market strategies. Jeffrey also has extensive experience in helping IT and Engineering organizations make the transition to agile development and DevOps methodologies. Jeffrey’s combination of consulting and operating experiences in North America, the EU and China enables him to bring a unique perspective to business challenges when partnering with his clients.
President & CEO
As President and CEO of Natural Insight, Stefan Midford has over 30 years of experience in information technology, operations and workforce management. His extensive business background includes leadership roles at major credit, retail and marketing businesses in the U.S. and Canada, with assignments at Discover Financial Services, Sears Roebuck & Co., Sears Canada Inc. and prior to founding Natural Insight, as COO at Intersections Inc. Mr. Midford’s management experience gives him insight into the strategic challenges facing organizations with distributed workforces, as well as the specialized logistical issues that go with them. He is a member of the Institute for Global Work at Boston University, and a Board Member of the World Alliance for Retail Excellence and Standards. In addition Mr. Midford is an active proponent of the need for continued advancement of Science and Technology in schools, and works as a mentor for a Northern Virginia high school robotics team. He is an avid photographer and a member of Mindshare, an invitation only group of Washington DC area CEO’s leading high growth technology companies.
VP, North America
Ned is the VP of North America for Concrete Platform.
Ned has worked with some of the worlds largest and most innovative brands for over 10 years, helping them to leverage best in breed ‘collaborative’ technology to connect their employees and partners around the world. Previously part of the original start up team at UK tech company, Huddle Inc, Ned joined Concrete Platform in 2011 to help scale their operations both in Europe and the US. Since moving to New York to open Concrete’s US office in 2014, Ned is responsible for all US operations, which is now the dominant and fastest growing market for Concrete. He is proud to work with a number of America’s most exciting retail brands such as L’Oréal, Kate Spade & Co., Tory Burch, Calvin Klein, Tiffany & Co., and many more.
Outside of work, Ned is passionate about surfing, motorbikes, theatre and music.
Founder and CEO
Matt MacInnis is Inkling’s founder and Chief Executive Officer. He founded Inkling in 2009 on a mission to make the world smarter with mobile technologies, and has built it into the market leader in workforce enablement. Today, Inkling is the leading field operations management system for retail, restaurants, and other industries.
Before Inkling, Matt spent eight years at Apple, where he ran the company’s education market development organization, based in Beijing. Matt subsequently returned to Apple’s California headquarters to coordinate Apple’s growth in education globally.
A native of northeastern Canada, Matt earned a degree in Electrical Engineering with a Citation in Mandarin Chinese from Harvard University. Both Matt and Inkling are based in San Francisco.
Chief Communications Officer and Executive Principal
Matt Judge is designer who thrives at the intersection between business and design, inspired equally by creative polymaths such as Dieter Rams, Le Corbusier, the Eames’ and Vignelli’s, and business/thought leaders like Simon Sinek, Howard Schultz, Angela Ahrendts and Hans Rosling.
Throughout Matt’s 14-year design experience, his career has given him the opportunity to work across continents, categories and disciplines, delivering award winning work and experiencing both the client and agency side of the table in the process. He has worked with a number of respected brands and communications agencies, large and small, including Apple, Westfield, Sony, Burberry, Hewlett Packard and Rankin. At Apple, Matt worked in both the retail and product team, delivering Apple’s creative strategy and launching projects such as iPhone, iPad and MacBook Air.
Matt is also the founder of Design Assembly, an online design forum gathering an audience of over 80,000 unique visitors each month to critically discuss design and its impact in the world. Sales from its published compendium, ‘DA3’, have raised over £14k for cancer charities worldwide. In 2013, The Creative Circle recognized the publication, which Matt wrote, edited and designed with a prestigious 'Gold’ award for creative excellence.
In 2010, Matt joined Eight Inc. and was part of the leadership team to shape an inter-disciplinary company approach to create the emerging field of Experience Design. In addition, Matt led teams of strategic designers and business creatives to deliver holistic, human-centric experiences, spanning the digital and physical realms. As sole Regional Principal of Eight Inc.’s EMEA operations, Matt led the growth of the London studio from 4 people in 2013 to a sustainable 30 individuals in 2016. His current clients include Jaguar Land Rover, Barclays (Wealth and Retail), Akbank, His Royal Highness Sheik Hamden and include leading an award winning fin-tech innovation program for Citi Private Bank.
His interests include brand, marketing and communication design, sociology and anthropology, Innovation and service design, culture creation and organizational design, change management, social activism, and genomics and healthcare innovation.
To help inspire and define the design community, Matt has been invited to events globally as a keynote speaker, which includes Harvard Business Review, Index Conference, Citi Mobile Challenge, Imperial College, Crystal Apple Creative Festival, and MasterCard StartPath. Matt is now the Chief Communications Officer and Executive Principal and based in the Eight Inc. San Francisco office.
Senior Vice President, Business Development, Manhattan Associates Jeff Cashman serves as Manhattan Associates' senior vice president of business development. Mr. Cashman joined Manhattan Associates in January 2005 from MAPICS, a publicly traded company that specializes in enterprise resource planning software solutions for manufacturing companies, where he served as vice president and general manager of international operations. While at MAPICS, he also served as their vice president of professional services and chief marketing officer. Prior to MAPICS, Mr. Cashman held senior executive positions at Viewlocity, a supply-chain event management software solutions provider and as senior vice president of marketing and business development at McHugh Software (now Red Prairie). Mr. Cashman started his career with Accenture, where he spent more than a decade in their distribution/logistics software organization and supply chain strategy practices. He is a graduate of the University of Illinois.
VP, Workplace Strategy
Mike Zorn is the VP of Workplace Strategy for Workjam. In his role, he works with client companies to develop strategies, using the Workjam Digital Workplace, to empower and engage their hourly workforce. With a focus on the emerging workforce it is essential that companies use a platform like Workjam to meet the demands and expectations of the multifaceted associates. Prior to joining Workjam Mike spent 30 plus years with Macy’s Inc. the last 15 as the Senior Vice President of Associate and Labor Relations. His responsibilities included culture and employee engagement development, internal branding and communications, employee and labor relations strategy for the Macy’s enterprise.
Head of Global Marketing
Austin is the Head of Global Marketing for StoreForce and oversees the development of marketing strategies around the world. Before transitioning into Global Marketing in 2017, Austin was the Director of North American Business Development from the time he joined StoreForce in 2013.
Austin comes from an extensive background in fast-growing brand communications and consumer engagement solutions. His career started alongside industry leaders in a digital, social and advertising design agency where he worked on special projects related to building strong brands for clients, and successfully marketing strategies and campaigns. He moved into Business Development in 2009 with a media technology company, where he oversaw business strategy and product research and development.
From the moment he joined StoreForce, Austin has expressed his passion for building the StoreForce business, building a strong Retail network, and building brand excitement among his colleagues and our clients. His passion for Speciality Retail, the StoreForce brand, and his strong social network has accelerated Austin as an ambassador for the StoreForce Solution and WFM+. Austin has been a champion of StoreForce’s journey to help Speciality Retailers thrive in the quickly evolving and highly competitive space, and has built the business from a revenue and culture standpoint. He now looks forward to the continued strengthening of StoreForce’s global brand and commitment to the customer community.
Dave has recently joined StoreForce as VP Sales to help continue the company’s accelerated growth into the Global Specialty Retail market. Dave brings a unique view of the industry with over 12 years of retail WFM experience, both from working with a leading WFM consulting organization, as well as with multiple retail WFM software providers.
Dave has worked with dozens of retailers over this period and has developed a keen understanding of best practices in retail labour management, scheduling, and driving sales performance. With a background in building high performing sales teams and a wealth of experience in the Retail workforce management space, Dave is passionate about helping our retail customers achieve their success objectives. Dave believes that the StoreForce Solution is the best kept secret in Retail technology, and has been inspired by the advocacy and excitement from our clients, seeing the powerful benefits the solution has provided them.
Dave is based in StoreForce’s headquarters office in Toronto.
Julian Boxenbaum is an award-winning, patent holding, experience designer and innovation strategist with a history of developing successful products, strategies, and user-experiences. Julian worked for six years in Italy prior to founding a successful practice in New York which he ran for over a decade. He has worked with international brands such as Tumi, Sperry Top-Sider, HP, Lenovo, and Hypo Real Estate International on projects ranging from product design and strategy to brand positioning and built environments. He also co-founded the renowned innovation salon, LucidNYC and has taught design thinking and integrated innovation at prestigious institutions such as NYU and Carnegie Mellon University. Julian joined Eight Inc. in 2017 and is the Principal in the New York studio.
Definitive Technology Group
Patrick is Vice President at Definitive Technology Group. His career started in the US Air Force where he served as a Combat Medic. After his military service, he earned multiple undergraduate degrees along with two masters, including an MBA. As co-founder of Definitive Technology Group, he has great passion for developing products that improve process and workflow efficiency. “There is nothing better taking everything that I have learned in my career to develop world-leading products that sell (and pay for) themselves because they have a positive financial impact on an organizations bottom line.” Patrick has become a Subject Matter Expert in battery systems used in various industries including healthcare, materials handling and others.
Executive VP, Global Business Development
Roger is responsible for commercial revenue at Prolitec, the global leader in ambient scent marketing with 100,000+ installations in more than 80 countries. Prolitec combines superior technology, fabulous fragrances and full-service to create emotional connections between businesses and their customers.
Roger brings over 15 years of retail management experience having previously served as SVP of Marketing at The Sharper Image. While there, Roger oversaw a $100MM+ advertising budget and directed the marketing efforts across the direct and retail sales channels. He also had P&L responsibility for the wholesale and corporate B2B divisions of the company where Sharper Image proprietary products were sold in thousands of retail doors domestically and abroad.
Prior to joining Sharper Image, Roger co-owned and operated St. Louis-based All Pro Sports. APS produced and aired Major League Baseball television shows in major markets across the United States.
VP, Client Strategy
Jeff Michaud is the Vice President of Client Strategy at 3C. He has over a decade of experience in mobile and is a seasoned industry executive. In his role, Jeff leverages his years of experience and deep expertise in mobile strategy and technology to create results-driven, customer-intimate, mobile engagement that deliver substantial value for some of the world’s best brands and retailers.
Jeff has a passion for helping marketers figure out how to insert mobile into the customer journey in a way that will deliver greater than expected ROI. In addition, his deep understanding of the customers’ needs enables him to help brands create mobile engagement that enhances the customer experience. Working side by side with brands, Jeff crafts strategies to keep them ahead of always evolving trends and technologies. Jeff has delivered mobile marketing strategies that have strengthened brand loyalty and driven millions in new revenue.
Jeff is an active member in several mobile industry organizations including the GSMA and MMA. He is a leading voice, regular speaker and expert source for the media on all topics within mobile marketing. Jeff also serves as a mentor and the board chairman for Take Stock in Children Palm Beach County, which provides mentoring and college scholarships for at-risk, low-income students in Florida.
Chris Taylor is founder and CEO of Square Root, where he leads the company’s long-term growth strategy. Passionate about empowering companies to optimize operations and make smarter decisions, Chris founded the company in 2006 with the goal of making business data accessible, understandable and actionable. Under his leadership, Square Root developed its store relationship management (SRM) platform, CoEFFICIENT, which helps the world’s leading automotive and retail enterprises align their organizations, increase transparency, encourage collaboration and improve store performance. A testament to Chris’ commitment to culture, Square Root was recognized as the 2015 2nd best small workplace in America by Fortune magazine. Chris has more than 20 years of experience serving in operational and strategic roles for leading technology and automotive companies including Trilogy, CarOrder, TrueCar and Brighthouse. He earned his degree in Mathematics/Computer Science and Cognitive Psychology, graduating Phi Betta Kappa from Carnegie Mellon University.
Al McClain is CEO and co-founder of RetailWire.com, the expert discussion community for the retailing community. He has spent 30+ years in the retail, tech, and CPG spaces. Al's career highlights include sales and management stints with Luzianne-Blue Plate Foods, Bestfoods, Red Rose Tea, and Progressive Grocer (Trade Dimensions and Retail Insights divisions). He also co-founded IdeaBeat.com in 1997, a precursor to RetailWire.com. Frequent RetailWire clients include Oracle, IBM, SAP, IRI, Emarsys, Intel, iQmetrix, Infutor, Listrak, etc.
Al has spoken extensively at industry events for the National Grocers Association, the Institute for International Research, the Magazine Publishers Association, the d2 Digital Dialogue Conference, and the Category Management Association. He has written for publications such as Nielsen Wire, Loyalty Management, and Forbes.com. He also contributes to SupermarketGuru.com and represents Phil Lempert on speaking engagements, research, etc. He lives in South Florida.
Bonin Bough is one of the foremost-awarded marketing executives in his field, the producer and host of The Cleveland Hustles, and the author of TXT Me (646) 759-1837. Throughout his illustrious career as one of the youngest C-suite executives in a Fortune 50 company, Bonin has spearheaded some of the industry’s largest global marketing campaigns across digital, mobile, television, print, and experiential, including the premier of the first ever 3D printed food product, the customizable, real-time 3D printed Oreo at SXSW.
Bonin’s prominence as a transformative activator has helped reinvigorate traditional marketing by combining innovative tech via breakthrough brand campaigns including Oreo, Honey Maid, Pepsi, Gatorade, and countless other billion dollar brands. He is seen as one of the top mobile marketers in the world, having been named “Mobile Marketer of the Year” by the MMA. In 2013, he was inducted into the American Advertising Federation’s Advertising Hall of Achievement and has been listed in Fortune Magazine’s “40 under 40”, Fast Company’s “100 Most Creative People in Business”, The Adweek 50 and PRWeek Power List.
Future Stores 2018
Kristin Schoenstein has been a Program Director with Worldwide Business Research since 2010 and has been producing events since 2004. She currently specializes in the retail and eCommerce sector where she heads up the Future Stores portfolio and eTail East. She also successfully launched and grew WBR’s customer experience portfolio. In her role, she is responsible for market research, content creation and speaker faculty management for each event. Prior to WBR, she produced events in the healthcare and pharmaceutical sector and got her start organizing educational programming for physicians. In her free time, Kristin heads out to the East end of Long Island where she enjoys boating, fishing and days at the beach with her husband and two daughters.
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