Future Stores Miami 2020

February 09 - 11, 2020

Miami Marriott Biscayne Bay, FL

April Wagner, Sr. Director, Customer Experience Strategy & Transformation at Best Buy
Best Buy Logo

April Wagner

Sr. Director, Customer Experience Strategy & Transformation
Best Buy

Check out the incredible speaker line-up to see who will be joining April.

Download The Latest Agenda

Day 2: Store Technology & Next Gen Customer Engagement

Tuesday, February 11th, 2020

1:20 PM Case Study: Creating Amazing Customer Experiences Through Employees

Your employees are creating and delivering experiences every day that impact the customer experience regardless of how they interact with your company whether it is in-person, online, on the phone or on chat. Your employee’s experience is critical, as it translates to the experiences and interactions your customers have with your brand. Join April Wagner as she shares the importance of:
  • The employee and customer experience impact on your company goals
  • Setting a customer experience vision for employees to know what customers expect
  • Building a customer obsessed culture
  • Creating and delivering on the customer experience through your employees