Future Stores Miami 2020

February 09 - 11, 2020

Miami Marriott Biscayne Bay, FL

Brian Kennedy, VP, Operations at Ministry of Supply
Ministry of Supply Logo

Brian Kennedy


VP, Operations
Ministry of Supply

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda

Day 1: Imagining The Store Of The Future

Monday, February 10th, 2020


11:10 AM Keynote Panel Remix: Exploring The Next Phase Of Omnichannel

Retail experts and reporters have long been calling for the death of the term ‘omnichannel,’ and a suitable replacement is finally here (and no, it’s not ‘unified commerce’). Say hello to the next iteration of omnichannel: Harmonized Retail. So what does it mean and how does it differ from other industry? Join executives from  Ministry of Supply, Best Buy, and more for a session that explores how you can achieve harmonized retail by:
  • Ensuring that your channels look, feel, and operate as you need them to, while remaining in harmony with one another, rather than forcing them to offer duplicated experiences 
  • Ensuring the KPIs that measure the success of your stores and online channels are separate  to avoid incorrectly attributing sales to one or the other
  • Eliminating discordant notes (friction points) that are impeding your customer’s journey
  • Encouraging interaction between channels rather than integrating them into one experience
  • Harnessing the power of Harmonized Retail to meet and exceed the ever-increasing expectations of today’s consumers