Future Stores Miami 2019

February 05 - 07, 2019

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Chavie Lieber

Sr. Reporter
The Goods

2:00 PM Fireside Chat: Laying A Foundation For Success: Exploring Org Structures That Support Omnichannel Customer Experiences

Creating a seamless omnichannel experience for your customers across all channels requires not only innovative thinking, but seamless cross-departmental collaboration. This session will cover:

- Identifying the (potential) role of omnichannel in each part of your business
- Conducting sufficient testing and validation of omnichannel initiatives before seeking company-wide buy in
- Explicitly defining the KPI’s that can be used to understand and justify continued investment in omnichannel initiatives
- Modeling your internal culture and organizational processes around the seamless integration that you want for customers 

Check out the incredible speaker line-up to see who will be joining Chavie.

Download The Latest Agenda