Future Stores Miami 2020

February 09 - 11, 2020

Miami Marriott Biscayne Bay, FL

DeAnn Campbell, VP, Research & Planning at Harbor Retail
Harbor Retail Logo

DeAnn Campbell


VP, Research & Planning
Harbor Retail

Check out the incredible speaker line-up to see who will be joining DeAnn.

Download The Latest Agenda

Day 1: Imagining The Store Of The Future

Monday, February 10th, 2020


11:40 AM Keynote Case Study: Harmonic Retail™ – Omnichannel Evolved... What That Means And How To Apply For You & Your Shopper

We are all aware the retail business model has flipped, yet we are still trying to rearrange the
same operational and experiential pieces for a different outcome.
Digital is now the epicenter of every retailer and brand, no longer a companion or extension.
At home, on the go, in store. The quest for maximum lifetime customer value is at its pinnacle.
Activating elements of Harmonic Retail™ is the way of this future––today. Harmonic Retail™ as seen in Forbes.  All Harmonic Retail™ participants will stay engaged and leave with actionable insights
that can be applied immediately and directly connected to life-time customer value.

  • Fundamental truths of Harmonic Retail™ -AND- what to activate in the next 1-3 quarters to outperform the competitive landscape
  • Maybe a surprise or two
  • If you really want specifics, here are just a few:
o Why & how the store of the future is not a store...but is still physical
o Single most important KPI is for retail today & tomorrow
o Who is already harmonizing with their customers
o Litmus test to see how you are currently driving Harmonic Retail™ with your brand