Future Stores Miami 2020

February 09 - 11, 2020

Miami Marriott Biscayne Bay, FL

Harley Ward, Retail Innovation, Visual Merchandising and Environment Design at AT&T Wireless
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Harley Ward


Retail Innovation, Visual Merchandising and Environment Design
AT&T Wireless

Check out the incredible speaker line-up to see who will be joining Harley.

Download The Latest Agenda

Day 2: Store Technology & Next Gen Customer Engagement

Tuesday, February 11th, 2020


11:10 AM Keynote Panel Remix: In With The New, Out With The Newly Outdated; How To Make Smarter Long-Term Store Tech Investments

There are always new and exciting technologies rolling out that promise to revolutionize your store operations and enhance your customer experience. So how do you sort out which tech will drive real value? You can wait to see what your competitors do and risk falling behind them, or can you lead the charge at the risk of making an expensive mis-step. This session will help you avoid both of these scenarios and provide actionable takeaways for making smarter technology choices by:
  • Assessing the compatibility of your legacy systems with new technologies to anticipate and avoid integration issues with new tech
  • Determining whether to ‘build it’ or ‘buy it’ based on your budget, the complexity of the solution, and your timeline
  • Determining when you need technology for “flair” or for function and ensuring to avoid tech that is advanced but doesn’t do much
  • Working with your front-line employees and store associates to ensure that the tech that you select is not only impactful, but also easy to operate and update