Future Stores Miami 2020

February 09 - 11, 2020

Miami Marriott Biscayne Bay, FL

Michele La Grego, Sr. Director, Marketing, Visual, Retail Experience at White House Black Market
White House Black Market Logo

Michele La Grego


Sr. Director, Marketing, Visual, Retail Experience
White House Black Market

Check out the incredible speaker line-up to see who will be joining Michele.

Download The Latest Agenda

Day 1: Imagining The Store Of The Future

Monday, February 10th, 2020


3:15 PM Panel Discussion Remix: Success By Design: Using Effective Design Techniques To Shape The Ultimate Customer Journey

So much thought and emphasis is put on the rise of technology in physical retail that we oftentimes overlook the fundamental design elements and techniques that define a customer’s experience. Whether you’re selling jewelry, furnishings, or exercise classes, as is the case with our panelists, the challenge is the same. Learn from retail experts from Pandora, Snowe, White House Black Market, and Solidcore as they take you back to design basics and explore:
  • Selecting lighting fixtures, music / ambient sounds, art, and other design elements that support and inform your brand concept and customer experience
  • Configuring the size, shape, capacity and flow of your shopping area to create a compelling environment that is simultaneously efficient and dwell-worthy to drive customer satisfaction and repeat visits
  • Including conveniences like coat-checks, dedicated waiting areas, and spacious, tech-enabled dressing rooms to elevate brand experiences
  • Studying how your customer moves through and interacts with your store’s physical space to discover and smooth over areas of friction and inefficiency and create a seamless customer experience