As store associates take on new responsibilities and roles in stores, it is important to adapt your hiring and training processes to acquire, retain and train talent that is well-aligned with your store’s identity. While many retail skills are transferrable between retail jobs and across industries, there are some qualities that make a good associate that cannot be trained. Learn how to revamp your hiring and training programs in this group discussion.
- Developing interactive trainings to instruct new associates on store policies and practices
- Determining which industries have employees whose skills are easily transferrable to retail
- Establishing guidelines for which qualities and skills can be taught and which are inherent, personality-related qualities
- Spending less time, money and energy hiring and training through refined employment criteria and more effective trainings