Future Stores Miami 2019

February 05 - 07, 2019

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Robert Sorce


VP, Retail
Diane Von Furstenberg


3:35 PM Panel Remix: In-Store Strategies For Driving Loyalty Through Unified-Commerce Personalization

Consumers can now shop your brand through a myriad of platforms, across a range of personal devices and in a series of different store locations. However, despite this multi-platform behavior, they still expect you to deliver a unified commerce experience that is personalized for their preferences. This session will explore techniques for: 

- Collecting and logging in-store behavior for usage in post-visit communication and promotions 
- Utilizing online data to personalize in-store experiences 
- Determining the correct level of personalization for customers that is helpful without being intrusive 
- Synthesizing these online and offline consumer behaviors to provide loyalty benefits and customized service that result in repeat visits 



Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda