Future Stores Miami 2020

February 09 - 11, 2020

Miami Marriott Biscayne Bay, FL

Shari Rossow, VP, Retail Operations & In-Store Services at Best Buy Co
Best Buy Co Logo

Shari Rossow


VP, Retail Operations & In-Store Services
Best Buy Co

Check out the incredible speaker line-up to see who will be joining Shari.

Download The Latest Agenda

Day 1: Imagining The Store Of The Future

Monday, February 10th, 2020


11:10 AM Keynote Panel Remix: Exploring The Next Phase Of Omnichannel

Retail experts and reporters have long been calling for the death of the term ‘omnichannel,’ and a suitable replacement is finally here (and no, it’s not ‘unified commerce’). Say hello to the next iteration of omnichannel: Harmonized Retail. So what does it mean and how does it differ from other industry? Join executives from  Ministry of Supply, Best Buy, and more for a session that explores how you can achieve harmonized retail by:
  • Ensuring that your channels look, feel, and operate as you need them to, while remaining in harmony with one another, rather than forcing them to offer duplicated experiences 
  • Ensuring the KPIs that measure the success of your stores and online channels are separate  to avoid incorrectly attributing sales to one or the other
  • Eliminating discordant notes (friction points) that are impeding your customer’s journey
  • Encouraging interaction between channels rather than integrating them into one experience
  • Harnessing the power of Harmonized Retail to meet and exceed the ever-increasing expectations of today’s consumers