Future Stores Miami 2020
February 09 - 11, 2020
Miami Marriott Biscayne Bay, FL
Shari Rossow
VP, Retail Operations & In-Store Services
Best Buy Co
Check out the incredible speaker line-up to see who will be joining Shari.
Download The Latest AgendaDay 1: Imagining The Store Of The Future
Monday, February 10th, 2020
11:10 AM Keynote Panel Remix: Exploring The Next Phase Of Omnichannel
Retail experts and reporters have long been calling for the death of the term ‘omnichannel,’ and a suitable replacement is finally here (and no, it’s not ‘unified commerce’). Say hello to the next iteration of omnichannel: Harmonized Retail. So what does it mean and how does it differ from other industry? Join executives from Ministry of Supply, Best Buy, and more for a session that explores how you can achieve harmonized retail by:
- Ensuring that your channels look, feel, and operate as you need them to, while remaining in harmony with one another, rather than forcing them to offer duplicated experiences
- Ensuring the KPIs that measure the success of your stores and online channels are separate to avoid incorrectly attributing sales to one or the other
- Eliminating discordant notes (friction points) that are impeding your customer’s journey
- Encouraging interaction between channels rather than integrating them into one experience
- Harnessing the power of Harmonized Retail to meet and exceed the ever-increasing expectations of today’s consumers
