Future Stores Miami 2020

February 09 - 11, 2020

Miami Marriott Biscayne Bay, FL

Shari Rossow, VP, Retail Operations & In-Store Services at Best Buy Co
Best Buy Co Logo

Shari Rossow


VP, Retail Operations & In-Store Services
Best Buy Co

Check out the incredible speaker line-up to see who will be joining Shari.

Download The Latest Agenda

Day 1: Imagining The Store Of The Future

Monday, February 10th, 2020


11:10 AM Keynote Panel Remix: Exploring The Next Phase Of Omnichannel

Retail experts and reporters have long been calling for the death of the term ‘omnichannel,’ and a suitable replacement is finally here (and no, it’s not ‘unified commerce’). Say hello to the next iteration of omnichannel: Harmonized Retail. So what does it mean and how does it differ from other industry? Join executives from  Ministry of Supply, Best Buy, and more for a session that explores how you can achieve harmonized retail by:
  • Ensuring that your channels look, feel, and operate as you need them to, while remaining in harmony with one another, rather than forcing them to offer duplicated experiences 
  • Ensuring the KPIs that measure the success of your stores and online channels are separate  to avoid incorrectly attributing sales to one or the other
  • Eliminating discordant notes (friction points) that are impeding your customer’s journey
  • Encouraging interaction between channels rather than integrating them into one experience
  • Harnessing the power of Harmonized Retail to meet and exceed the ever-increasing expectations of today’s consumers

Day 2: Store Technology & Next Gen Customer Engagement

Tuesday, February 11th, 2020


1:10 PM World Café Interactive Roundtables

Join our brand new interactive hosted roundtables during the Future Stores Miami World Café! Meet tons of your peers as you participate in different roundtable sessions. You’ll rotate to different roundtables – three in total, and join in the conversation.  Your roundtables will kick off with questions around store design and store operations, and at the end of the session, table representatives will report back key findings from their conversations. You’ll network, learn and make connections!