Future Stores Miami 2020

February 09 - 11, 2020

Miami Marriott Biscayne Bay, FL

Summer Jelinek, Chief Hospitality Officer at Summer Speaks

Summer Jelinek

Chief Hospitality Officer
Summer Speaks

Check out the incredible speaker line-up to see who will be joining Summer.

Download The Latest Agenda

Day 2: Store Technology & Next Gen Customer Engagement

Tuesday, February 11th, 2020

11:40 AM Guest Speaker: Technology, Change Management And The Guest Experience

What do the internet, the iPhone and MyMagic+ have in common?  Each has revolutionized the retail industry.  With technology changing at the speed of light, what makes some companies successful at rolling out new technologies? Is it magic?  In this conversation, you will dive into change management utilized on the front lines of Disney and beyond and discover why some companies are successful and how their success continues to ripple through the Customer experience. 

Key Messages:
  • Learn why technology should not be the first answer to improving your Customer's Experience
  • Learn why the most effective technology inspires customer buy in
  • Understand the importance of having employees embrace new ideas during times of change