Summer Jelinek

Chief Hospitality Officer
Summer Speaks

Summer Jelinek has been a speaker and trainer for more than 6 years. She has over 18 years leadership experience working with companies such as Walt Disney World and Disney Institute. Her passion is connecting with audiences around the world-particularly audiences looking for the magic found in leadership across all organizations. She is a no holds barred, authentic and engaging speaker who delivers rousing keynotes and workshops.

Summer completed her MBA with a Leadership Certification at the HR.com #1-ranked master's program from the Crummer Graduate School of Business at Rollins College in Winter Park, Florida. She's also a proud graduate of the business management program of McNeese State University in Lake Charles, Louisiana.

Check out the incredible speaker line-up to see who will be joining Summer.

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Day 2: Store Technology & Next Gen Customer Engagement

Tuesday, February 11th, 2020

11:40 AM Guest Speaker: Technology, Change Management And The Guest Experience

What do the internet, the iPhone and MyMagic+ have in common? Each has revolutionized the retail industry. With technology changing at the speed of light, what makes some companies successful at rolling out new technologies? Is it magic? In this conversation, you will dive into change management utilized on the front lines of Disney and beyond and discover why some companies are successful and how their success continues to ripple through the Customer experience.

Key Messages:

Learn why technology should not be the first answer to improving your Customer's Experience
Learn why the most effective technology inspires customer buy in
Understand the importance of having employees embrace new ideas during times of change

Future Stores Miami 2020

Summer Jelinek

Day 2: Store Technology & Next Gen Customer Engagement

11:40 AM Guest Speaker: Technology, Change Management And The Guest Experience

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