Future Stores Miami 2018

February 06-February 08, 2018

JW Marriott Miami, FL

Contact Us: 1.888.482.6012

Timothy Anaya

Director of Customer
Ministry of Supply

Timothy Anaya is the Head of Customer Experience at Ministry of Supply, a menswear/womenswear brand which designs, creates and sells technically advanced professional clothing.  Infusing technology into fabric development and through advanced manufacturing processes, Ministry of Supply is inventing a new category of clothing: performance professional.  The company has been featured in the NY Times, Fast Company, Elle Magazine and on the TODAY Show. Timothy works to analyze the expansion of the company and ensure customers, both in-store and online, have a seamless experience. He works alongside an agile retail staff on the expansion into physical retail, and has launched stores in Boston, San Francisco, Chicago, D.C., Bethesda, Atlanta and NYC. Timothy is also the head photographer for Ministry of Supply, and is passionate about people dressing smarter so they can do more.

12:20 PM Fireside Chat: Personalization At Scale: Shifting From Mass Market To A Market Of One

Personalization is such a buzz word for all industries right now, but especially for retail. With the immense amounts of customer data available, why are retailers still struggling to offer personalized in-store experiences? Discuss:
  • Tools to give associates now that will help them know each customer and make custom recommendations
  • Examples of in-store personalization technology
  • Tips for pulling online and offline data to get a 360 picture of customer preferences

1:40 PM Meet Up #1: How To Successfully Join Employee Experience And Customer Experience